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GreedyGame
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Customer Success Executive

Customer Success Executive

GreedyGame

3 years

3 - 5 Lacs

bengaluru karnataka india

Posted:18 hours ago| Platform:

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Skills Required

mobile monetization support onboarding communication chat integration compliance audits checks monitoring analyze resolve saas data test crm tracking testing management

Work Mode

On-site

Job Type

Full Time

Job Description

About GreedyGame

GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats.

Role Overview

As a Customer Success Executive, you’ll act as the first line of support. You’ll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics.This is an entry-level role ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team.

Customer Onboarding & Support

Manage inbound customer tickets via email and chat, ensuring timely resolution.
Guide clients through integration, SDK setup, and ad placements, ensuring compliance with Google, and app store policies.
Conduct post-integration audits to validate accuracy and performance.

Compliance & Quality Assurance

Review client campaigns and integrations for policy adherence, fraud checks, and ad-quality guidelines.
Proactively flag compliance risks and collaborate with internal teams to mitigate issues.
Document and maintain checklists for compliance and quality validation.

Performance Monitoring & Insights

Track client KPIs, analyze campaign/ad performance, and share actionable recommendations.
Partner with cross-functional teams (Tech, Sales, Product) to resolve escalations.
Maintain and update internal knowledge bases, FAQs, and customer education materials.

What We’re Looking For

Experience: 1–3 years in client support, customer success, or onboarding in SaaS, ad-tech, or mobile app ecosystem.
Compliance Awareness: Familiarity with advertising standards, data privacy (GDPR/CCPA basics), and app store ad policies.
Technical Skills: Ability to test integrations, replicate issues, and ensure accuracy in implementation.
Tools: Exposure to CRM systems (Zoho CRM preferred), ticketing tools, and bug-tracking platforms.

Soft Skills: Strong written/verbal communication, analytical mindset, and client empathy.

Skills: compliance,onboarding,a/b testing,crm,customer success management

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Customer Success Executive