Customer Success Executive

2 - 4 years

2 - 3 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Customer Success Executive

Location: Chennai

About the Role:

Key Responsibilities

  • Communicate with clients regarding workflows, updates, and queries.
  • Create weekly reports and monitor KPIs like rejection rate and on-time delivery.
  • Monitor production status and ensure orders are delivered within the deadline.
  • Assist in onboarding new workflows and maintaining documentation.
  • Review quality issues and handle rework or escalation when required.
  • Coordinate with production, traffic, and quality teams to resolve issues.

Skills & Requirements

  • Strong English communication skills (written & verbal).
  • Experience in B2B client coordination or account management preferred.
  • Good analytical and problem-solving skills.
  • Familiarity with Office 365 / Google Workspace
  • knowledge in Photoshop.
  • Basic image editing skills.
  • Working knowledge of reporting processes.

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