Customer Success Engineer

About Us

RoboMQ is an API and data integration company that helps enterprises automate key business processes, reducing costs and improving efficiency. Our Hire2Retire SaaS product automates the entire employee lifecycle—from HR systems to Active Directory, Azure AD, and Google Directory—managing new hires, role changes, terminations, and long-term leaves. Automating sysadmin tasks cuts costs by 90% while enhancing the "First Day at Work" experience and ensuring role-based access controls for security and compliance. At RoboMQ, we foster a learning-driven, fast-paced environment with a vibrant startup culture that accelerates growth for our people.

https://www.robomq.io/about-us/

Role Overview:

As a Customer Success Engineer, you’ll guide customers through the technical onboarding process of Hire2Retire, providing expertise in streamlining employee lifecycle management workflows, including onboarding and termination. You'll also ensure successful integrations, manage data flows, and be the champion for existing customers.

If you are someone who has a knack for understanding the details of SaaS products as a result of working in the development of qualification of such products, you can be fit for the role.

Key Responsibilities:

• Design and optimize employee lifecycle workflows for clients.
• Provide expert advice and suggest improvements to customer's internal processes to align them with Hire2Retire.
• Develop and refine internal processes for a consistent onboarding experience.
• Collaborate with the product team to enhance customer success.
• Provide technical expertise on the platform and integrations.

Required Skills and Experience:

• 2+ years of relevant experience.
• Engineering graduate with good analytical skills.
• Excellent communication skills.
• Problem Solving Skills.

Desired Skills:

• Functional understanding of HRIS software, Active Directory or ITSM.
• Experience working with any ERP or CRM.