JD - Customer Success Engineer (Network Security Engineer) Roles and Responsibilities: Serve as a customer advocate by influencing the product roadmap and Coach customers on how to establish and manage their Cloud Security Change Be the Go-To customer expert on the Prisma SASE solutions and become a Subject Matter expert over time Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed. Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma SASE features and associated business benefits to address their needs. Guide adoption, accelerated integrations with new cloud security products, and real-time support and strategy Work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams to implement cloud security solutions. Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing solutions to achieve their business and security objectives. Assist customers in implementing custom integrations and workflows to ensure Prisma SASE solutions are fully integrated into their security operations center. Management/Governance/Center of Excellence programs Educational Qualification: Bachelor in Computer Science, Electrical Engineering, Computer Engineering (preferred) or any graduate degree with related technical experience. Mandatory Technical Experience 4–8 years of experience in Networking, VPNs, and Firewalls. Experience with security products and/or offerings Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions. Good knowledge of Network protocols such as ARP, IP, TCP, UDP, DHCP, and DNS Good Knowledge of the routing protocols, such as OSPF and BGP Good Knowledge of Network security protocols such as IPsec, SSL, and GRE Desirable Experience Good understanding of Palo Alto Prisma, Panorama, firewalls, App-ID, user-ID, content-ID and Global Protect is a plus We can consider Network resources with the different vendor firewall experience who can be upskilled to Palo Alto Understanding of cloud providers like AWS, Azure Basic Knowledge of Operating Systems Windows, Unix, Linux PCNSE, CCNA certifications Additional Information : Should be open to night shifts Soft Skills Ability to communicate technical details to a non-technical audience Excellent organizational and time management skills Self-starter, self-directed and independent thinker Ability to multi-task, team player and work in a fast-paced environment Good communication and presentation skills Ability to learn and adapt to new technologies EXP-- 4yrs to 9 yrs. Location- Remote Timings- Night Shifts Show more Show less
Company Description At StratApps, we are dedicated to transforming how businesses approach Customer Success. Specializing in addressing challenging customer success (CS) issues, we provide solutions such as hiring visionary leaders, training high-performance teams, and implementing advanced Customer Success Platforms (CSPs). Our AI-based insights and proven frameworks empower organizations to reduce churn, maximize revenue, and optimize CS operations. Through measurable results, we help businesses predict customer attrition, drive expansion, and build scalable and efficient customer success teams. Role Description This is a full-time on-site role in Hyderabad for a Customer Success Engineer. The role involves providing technical support, addressing customer issues through troubleshooting, and ensuring smooth implementation of customer success platforms. The Customer Success Engineer will work closely with clients to optimize system performance, maintain network security, and collaborate with internal teams to improve customer outcomes. Qualifications Technical Qualifications & Experience: 4–8 years of hands-on experience in network security . Proven expertise in deploying and managing Palo Alto Networks Next-Generation Firewalls (NGFW) . Strong understanding of firewall concepts: Security Policies, NAT (Source/Destination), Decryption, Authentication . Experience configuring IPsec VPN tunnels and implementing GlobalProtect for remote access. Solid foundational knowledge of the Prisma Access SASE solution . In-depth understanding of core networking protocols and functions: TCP/IP (including IP headers and fragmentation), DHCP, DNS, ARP . Strong experience in analyzing packet captures for troubleshooting. Detailed understanding of Palo Alto Networks Packet Flow and security features such as App-ID, Content-ID, and User-ID .