Customer Success Engineer

Company Description

At StratApps, we are dedicated to transforming how businesses approach Customer Success. Specializing in addressing challenging customer success (CS) issues, we provide solutions such as hiring visionary leaders, training high-performance teams, and implementing advanced Customer Success Platforms (CSPs). Our AI-based insights and proven frameworks empower organizations to reduce churn, maximize revenue, and optimize CS operations. Through measurable results, we help businesses predict customer attrition, drive expansion, and build scalable and efficient customer success teams.

Role Description

This is a full-time on-site role in Hyderabad for a Customer Success Engineer. The role involves providing technical support, addressing customer issues through troubleshooting, and ensuring smooth implementation of customer success platforms. The Customer Success Engineer will work closely with clients to optimize system performance, maintain network security, and collaborate with internal teams to improve customer outcomes.

Qualifications

Technical Qualifications & Experience:

• 4–8 years

  of hands-on experience in

  network security

  .
• Proven expertise in deploying and managing

  Palo Alto Networks Next-Generation Firewalls (NGFW)

  .
• Strong understanding of firewall concepts:

  Security Policies, NAT (Source/Destination), Decryption, Authentication

  .
• Experience configuring

  IPsec VPN tunnels

  and implementing

  GlobalProtect

  for remote access.
• Solid foundational knowledge of the

  Prisma Access SASE solution

  .
• In-depth understanding of core networking protocols and functions:

  TCP/IP (including IP headers and fragmentation), DHCP, DNS, ARP

  .
• Strong experience in analyzing

  packet captures

  for troubleshooting.
• Detailed understanding of

  Palo Alto Networks Packet Flow

  and security features such as

  App-ID, Content-ID, and User-ID

  .