Customer Success Engineer

Veritas Software Technologies India Private Limited

5 - 10 years

4 - 8 Lacs

pune

Posted:13 hours ago| Platform:

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Skills Required

project management operations management customer relationship team management customer service business analysis business development customer support operations people management skills product management communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serve as a technical advisor to customers, offering best practices on cyber resiliency, cloud computing and storage, disaster recovery planning and tesing, and product lifecycle management including upgrades and patching

Act as a product expert providing guidance on Cohesity s cloud data security and management platform, including troubleshooting and configuration of cloud- integrated features
Ensure the effective positioning and delivery of the Customer Success Services (CSS) technical services portfolio
Provide proactive guidance on new releases, product compatibility, technical updates, and configuration best practices
Participate in customer calls and provide insights on product features, enhancements, and best practices that help customers maximize the value and performance of their deployed Cohesity products and drives product adoption and utilization
Collaborate with CSS teammates to develop, deliver, and document Customer Success Plans (SPs) that align with customer goals and drive improved outcomes
Proactively communicate critical technical updates, including vulnerabilities, and hotfixes
Collaborate with CSS teammates, Support, Engineering, and other internal partners to address customer concerns and deliver exceptional customer experiences
Work outside of normal business hours (upon customer demand) as required
Coordinate and expedite support cases with Backline, Engineering, Product
Management, and others within Cohesity on behalf of the customer
Serve as a liaison between customers and cross-functional teams, providing insights that inform product improvements and support strategies
Partner with CCS teammates, renewals specialists, and sales teams to secure renewals and uncover new business opportunities
Ensure compliance with customer documentation and adherence to company processes and procedures.
Expand knowledge and proficiency of internal tools, workflows, and procedures to drive efficiency, consistency, and quality in service delivery
Stay aligned with product roadmaps through regular collaboration with engineering and product teams
Participate in and contribute to key organizational projects and initiatives

LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

Minimum of 5 years of related experience with a bachelor s degree, 3 years of
experience and a master s degree, a PhD without experience, or equivalent work experience.
3+ years of hands-on expertise with Cohesity products and services, including a foundational understanding of cyber resiliency of, data protection, storage systems, cloud architecture, virtualization, and modern data center technologies
Technical proficiency combined with a customer-centric mindset, excellent communication skills, and the ability to build trust and long-term partnerships
Highly independent and professional with strong empathy, consistently demonstrating reliability and integrity in customer engagements
Analytical thinker with strong problem-solving capabilities, able to quickly assess complex issues and implement effective solutions
Proven ability to develop and deliver impactful technical presentations tailored to various audiences, from technical stakeholders to executive leadership
Willing and able to travel internationally on short notice to support customer needs onsite
Collaborative team player who actively contributes to organizational projects and initiatives
Committed to ongoing professional development through continuous training,
certifications on Cohesity technologies, and staying informed on industry trends and compliance requirements
Adaptable to organizational change, taking initiative to drive success and maintain alignment with evolving business priorities

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