Full Job Description Position: Technical Support Specialist Location: Pune Job Type: Full-Time About TexAu: TexAu is a fast-growing SaaS company specializing in advanced automation tools for B2B businesses. Our platform enables users to automate workflows, scrape web data, and generate leads effortlessly. By simplifying complex processes, we help businesses save time and focus on growth. We are looking for a Technical Support Specialist to provide outstanding support during Indian business hours. In this role, you will ensure our users gain maximum value from TexAu’s solutions while troubleshooting and resolving issues promptly. This is a chance to join a dynamic and innovative team where your contributions will make a direct impact on our users and the company’s success. Key Responsibilities Provide prompt and effective support to users via Intercom and email during Indian business hours. Troubleshoot and resolve issues related to TexAu’s platform, including automation workflows, web scraping, and data integration. Assist users with onboarding, setup, and advanced use cases of TexAu tools. Maintain and update the knowledge base with detailed solutions to common questions and challenges. Collaborate with the product and engineering teams to resolve complex technical issues and implement solutions. Monitor customer feedback to identify trends and recommend product improvements. What We’re Looking For Experience: 2+ years in a technical support role, preferably in SaaS or automation platforms. Communication: Exceptional written communication skills with the ability to explain complex technical concepts clearly and concisely. Technical Proficiency: Familiarity with tools like Intercom, Zapier, Google Sheets, and Airtable. Strong troubleshooting skills, particularly with APIs, browser extensions, and data workflows (TexAu experience is a plus). Multitasking: Proven ability to manage multiple tasks and prioritize in a fast-paced environment. Preferred Skills Basic knowledge of programming languages like Python or JavaScript is a plus. Prior experience supporting customers via Intercom or email. Experience troubleshooting technical issues related to web scraping or software workflows. Fluency in additional languages(French, South Indian) is a bonus. Why Join TexAu? Competitive salary with growth opportunities. Fully remote role with flexible working options. Be part of an innovative team driving the future of automation and lead generation. Access to professional development resources and tools to excel in your role. Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹35,000.00 per month Benefits: Paid sick time Paid time off Work from home Shift: Day shift Work Days: Monday to Friday Expected Start Date: 14/07/2025
TexAu is redefining SaaS automation in the AI era—empowering businesses to extract, enrich, and activate data at scale. Our customers are growth marketers, sales teams, and founders who use TexAu to accelerate growth with automation. To scale this mission, we’re looking for a Technical Content Writer who can turn complex SaaS and IT workflows into engaging, high-value content that educates, ranks, and converts. The Role We need someone who thrives at the intersection of technology, SaaS, and storytelling. You’ll write deeply researched content around automation, APIs, integrations, and SaaS growth strategies - helping TexAu become the go-to authority in SaaS automation and AI-driven growth. Your content will speak to technical decision-makers, SaaS operators, IT professionals, and growth hackers - simplifying complex ideas while maintaining authority and precision. What You’ll Do Content Creation Write long-form, SEO-driven content (blogs, guides, playbooks, case studies, landing pages) on SaaS automation, APIs, data workflows, and growth hacking. Produce technical tutorials and product-led content that show customers how to maximize TexAu’s platform. Craft whitepapers, comparison guides, and solution briefs targeting SaaS buyers and IT leaders. Repurpose technical content into accessible formats - LinkedIn posts, Quora answers, Medium articles, etc. Research & Strategy Stay ahead of SaaS, automation, and IT industry trends to identify high-impact content opportunities. Translate complex technical concepts into simple, engaging, and actionable narratives. Collaborate with product, growth, and SEO teams to build content clusters that strengthen topical authority. Optimization & Performance Apply SEO and content structuring best practices (on-page SEO, schema, internal linking). Use tools like Ahrefs, SEMrush, and SurferSEO to inform keyword strategy and optimize performance. Measure impact of content on traffic, leads, and organic visibility - continuously iterating for results. What You Bring 4+ years of experience in technical writing, SaaS content marketing, or IT-focused copywriting. Strong ability to write deep-dive, technical, and SEO-optimized content that resonates with SaaS/IT audiences. Proven portfolio of technical blogs, tutorials, whitepapers, or SaaS product-led content. Familiarity with SaaS workflows, APIs, automation platforms, and B2B growth tools. Comfort with SEO/content tools (Ahrefs, SEMrush, SurferSEO, Clearscope, Jasper, ChatGPT, etc.). Excellent command of English and ability to adapt tone for both technical and non-technical readers. Bonus Points For Previous experience writing for SaaS/IT companies . Ability to work closely with product/engineering teams to create developer-focused documentation or help guides. Experience building thought leadership content in SaaS or growth/automation domains. Understanding of distribution strategies (LinkedIn, Hacker News, Reddit, industry forums). Why Join TexAu? Impact: Your writing will directly influence TexAu’s visibility, trust, and adoption. Growth: Be part of a SaaS company scaling rapidly in the automation + AI space. Innovation: Work with growth hackers and builders pushing the boundaries of SaaS marketing. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹52,000.00 per month Benefits: Flexible schedule Paid sick time Paid time off Work from home Work Location: In person
TexAu is redefining growth automation and SaaS workflows for the AI era. We empower businesses to extract, enrich, and activate data at scale—turning information into growth. As we scale, SEO remains one of our strongest growth engines. We’re now looking for a Backlink Strategist & Builder who can architect, own, and execute our backlink strategy—transforming TexAu into one of the most cited SaaS brands globally. The Role This isn’t just about cold outreach. You’ll be the architect of TexAu’s backlink ecosystem —building scalable frameworks, securing placements with leading publications, and positioning TexAu as a thought leader in SaaS and AI workflows. If you’ve built high-quality backlinks from DR60+ domains, love reverse-engineering competitor strategies, and can turn relationships into ranking power—this role is built for you. What You’ll Do Strategy & Planning Design and execute a scalable backlink acquisition strategy that drives domain authority, organic growth, and LLM/AIO citation visibility. Develop repeatable outreach frameworks for guest posting, digital PR, partnerships, and thought leadership. Conduct competitor analysis, keyword gap research, and industry scans to uncover new backlink opportunities. Align link-building with content marketing, PR, and growth campaigns. Execution & Management Run campaigns across guest posts, HARO, partnerships, broken link building, and SaaS communities. Earn brand mentions by engaging authentically on forums like Reddit, Quora, and industry publications. Ensure all activity adheres to white-hat SEO practices. Track, analyze, and optimize results with tools like Ahrefs, SEMrush, BuzzStream, Pitchbox, and Hunter.io. Report on metrics: backlinks earned, DR/DA growth, referral traffic, and SEO impact. Collaboration Work with content & product marketing teams to create link-worthy assets (reports, studies, infographics, data-driven content). Share insights with SEO and content teams to amplify off-page results. What You Bring 3–5 years in link-building, off-page SEO, or digital PR (SaaS/B2B experience preferred). Strong grasp of SEO ranking factors, link equity, and domain authority growth. Proven ability to earn backlinks from DR60+ domains, SaaS/tech publications, and tier-1 media . Hands-on with Ahrefs, SEMrush, Moz, Majestic, BuzzStream, Pitchbox, and Hunter.io. Excellent communication skills for pitching journalists, publishers, and communities. Data-driven mindset with experience measuring ROI and SEO impact. Existing relationships in SaaS, startup, or tech media? Huge plus. Bonus Points For Running digital PR campaigns or thought-leadership placements. Spotting trending SaaS topics early and turning them into viral backlinks. Experience blending PR, content, and growth-hacking tactics into link-building strategies. Why Join TexAu? Impact: You’ll own one of our most important growth levers—backlinks. Growth: Be part of a SaaS scale-up redefining data workflows in the AI age. Culture: Entrepreneurial, fast-paced, and built for those who want to make a mark. Flexibility: 100% remote, outcome-driven work culture. Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Paid sick time Work from home Work Location: In person