Customer Success Engineer

As a Customer Success Engineer at TexAu, you will play a crucial role in providing technical support to our customers. Your responsibilities will include: - Responding to customer technical queries with clarity, empathy, and precision via Intercom, email, and support tickets. - Debugging and resolving issues related to Supabase, SQL queries, NestJS APIs, and AWS CloudWatch logs. - Guiding users through platform capabilities, integrations, and best practices for automation and data workflows. - Collaborating with engineering to escalate and resolve complex bugs, and contributing to internal documentation. - Monitoring and triaging incoming support requests in Intercom to ensure timely and high-quality responses. - Creating and maintaining technical help articles, FAQs, and walkthroughs to empower self-service. - Identifying recurring issues and proposing product or documentation improvements. - Assisting with onboarding new customers, including setup guidance and workflow optimization. - Advocating for customer needs internally by surfacing feedback to product and engineering teams. - Participating in internal QA and testing of new features before release. - Maintaining a deep understanding of TexAu's platform, APIs, and automation capabilities. You are: - A technically savvy communicator who excels at the intersection of engineering and customer experience. - Experienced in Supabase, SQL, NestJS, and AWS debugging tools like CloudWatch. - A natural problem-solver who enjoys diving into logs, reproducing issues, and guiding users to resolution. - Empathetic, patient, and able to translate technical concepts into user-friendly language. - Proactive, organized, and comfortable working independently during US business hours. - Energized by helping others succeed and improving processes along the way. Requirements: - 1+ years of experience in a technical support, solutions engineering, or customer success role. - Strong proficiency in SQL and backend debugging (especially with NestJS and Supabase). - Experience working with REST APIs and an understanding of HTTP request/response cycles. - Excellent written and verbal communication skills. - Experience using Intercom for customer support and ticket management. - Comfortable working in a fast-paced, remote-first environment. - Ability to consistently work US business hours. Bonus Points: - Familiarity with AWS services, especially CloudWatch, IAM, and Lambda. - Experience with frontend debugging (React, browser dev tools). - Familiarity with automation platforms or data enrichment tools. - Prior experience supporting SaaS or API-first products. - Contributions to help centers, documentation, or community forums. - Experience with other ticketing systems like Zendesk or Freshdesk. If you are a technically sharp, customer-obsessed engineer who loves solving problems and making users successful, TexAu would love to hear from you!,