Customer Success Engineer

UnleashX is building the AI workforce. Companies use our platform to deploy digital teammates that talk, act, and deliver outcomes across sales, support, and operations. These are not assistants. They are accountable teammates measured on performance and results.

💼 Role Details

Title: Customer Success Engineer

Location: Gurugram

Engagement: Full-time

Compensation: ₹ 4–8 LPA

What You’ll Do

• Work with customers to understand how their processes run
• Configure and set up voice agents based on those workflows
• Support customer onboarding, testing, and go-live
• Run demos, training, and product walkthroughs
• Track agent performance and suggest improvements
• Document playbooks and best practices
• Coordinate closely with product and engineering to solve real issues

What You Bring

• 0–2 years experience in Customer Success, Product, Consulting, Operations or similar roles
• Strong communication and confidence in working with customers
• Ability to understand workflows/logic and break down steps
• Comfortable learning new tools and figuring things out
• Ownership mindset: don’t wait to be told what to do
• Curiosity to understand the product and how customers actually use it

(Technical background not required, but willingness to learn is a must.)

What Success Looks Like

• Customers go live smoothly
• Voice agents start being used in daily workflows
• Customer teams trust you and rely on your inputs
• Usage grows inside accounts

If you’re someone who:

✅ Learns fast

✅ Likes solving practical problems

✅ Enjoys working directly with customers

✅ Wants real ownership early in your career