Technical Support Specialist

Full Job Description

Position: Technical Support Specialist
Location: Pune
Job Type: Full-Time

About TexAu:
TexAu is a fast-growing SaaS company specializing in advanced automation tools for B2B businesses. Our platform enables users to automate workflows, scrape web data, and generate leads effortlessly. By simplifying complex processes, we help businesses save time and focus on growth.

We are looking for a Technical Support Specialist to provide outstanding support during Indian business hours. In this role, you will ensure our users gain maximum value from TexAu’s solutions while troubleshooting and resolving issues promptly. This is a chance to join a dynamic and innovative team where your contributions will make a direct impact on our users and the company’s success.

Key Responsibilities

• Provide prompt and effective support to users via Intercom and email during Indian business hours.
• Troubleshoot and resolve issues related to TexAu’s platform, including automation workflows, web scraping, and data integration.
• Assist users with onboarding, setup, and advanced use cases of TexAu tools.
• Maintain and update the knowledge base with detailed solutions to common questions and challenges.
• Collaborate with the product and engineering teams to resolve complex technical issues and implement solutions.
• Monitor customer feedback to identify trends and recommend product improvements.

What We’re Looking For

• Experience: 2+ years in a technical support role, preferably in SaaS or automation platforms.
• Communication: Exceptional written communication skills with the ability to explain complex technical concepts clearly and concisely.
• Technical Proficiency:
• Familiarity with tools like Intercom, Zapier, Google Sheets, and Airtable.
• Strong troubleshooting skills, particularly with APIs, browser extensions, and data workflows (TexAu experience is a plus).
• Multitasking: Proven ability to manage multiple tasks and prioritize in a fast-paced environment.

Preferred Skills

• Basic knowledge of programming languages like Python or JavaScript is a plus.
• Prior experience supporting customers via Intercom or email.
• Experience troubleshooting technical issues related to web scraping or software workflows.
• Fluency in additional languages(French, South Indian) is a bonus.

Why Join TexAu?

• Competitive salary with growth opportunities.
• Fully remote role with flexible working options.
• Be part of an innovative team driving the future of automation and lead generation.
• Access to professional development resources and tools to excel in your role.

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Work from home

Shift:

• Day shift

Work Days:

• Monday to Friday

Expected Start Date: 14/07/2025