A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role And Responsibilities

As an IT Support Support Professional, you’ll be the backbone of our technical support, ensuring seamless system performance and exceptional client experiences. Your key responsibilities include:

Delivering prompt, effective support to client systems by troubleshooting issues, answering queries, and restoring operations swiftly.
Communicating clearly with clients, team members, and leadership to resolve issues and maintain high customer satisfaction.
Installing, configuring, and maintaining virtual servers and software, replicating reported issues, and applying security patches and updates.
Documenting customer interactions, issues, and resolutions with precision and clarity.
Continuously enhancing technical expertise through industry publications, manuals, and diagnostic tools.
Authoring technical notes and troubleshooting guides to empower customer support teams.

Designing and implementing process improvements to boost efficiency and elevate user satisfaction.

Required Technical And Professional Expertise

4+ years of progressive IT experience with a strong focus on customer service.
Hands-on expertise with Linux operating systems (Red Hat preferred).
Proven ability to diagnose and resolve technical issues efficiently.
Exceptional problem-solving skills and clear, concise communication (written and verbal).
Ability to provide detailed, step-by-step technical guidance to users.
Certifications in AWS, Azure, VMware, or IBM Cloud are a plus.

Preferred Technical And Professional Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field

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Technical Support Specialist