Customer Success Engineer

Role & responsibilities

Technical Support

Provide first-level support for Microsoft Office tools (Excel, Word, PowerPoint),

Microsoft SQL Server, networking, and internet-related issues.

Assist clients with troubleshooting, configuration, and basic database queries.

Document technical issues and resolutions in support logs.

Collaborate with internal teams to escalate and resolve complex problems.

Customer Relationship Management

Build and maintain strong relationships with clients through regular communication

and support.

Understand client needs and provide tailored technical solutions.

Conduct onboarding and training sessions for new users.

Maintain accurate records in CRM systems and ensure timely follow-ups.

Preferred candidate profile

Required Skills & Qualifications

Technical Skills

Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)

Microsoft SQL Server

Networking fundamentals

Internet troubleshooting

Ability to learn new tools and technologies quickly

Interpersonal Skills

Excellent verbal and written communication in English

Strong relationship-building and conflict-resolution abilities

Customer-focused mindset with a proactive approach