Customer Success Engineer

3 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Big Ideas. Real People.

Join the Orca pod and help redefine cloud security across the globe! As a fast-growing unicorn in the cybersecurity space, we thrive on pushing boundaries, embracing innovation, and empowering our team to make a measurable difference, at scale.

About the Role: Customer Success Engineer – Long-Tail Accounts

As a CSE for long-tail customers, you'll play a key role in Orca's scaled Customer Success model, enabling a broad portfolio of customers to realize value from our platform through targeted engagements, proactive enablement, and data-driven insights. You are both a product expert and a strategic advisor, focused on accelerating adoption and removing technical blockers across a wide array of customers.

What You'll Do

  • Own technical enablement

    across a large segment of self-sufficient, lower-touch customers via one-to-many engagements, campaigns, webinars, and hands-on labs.
  • Drive product adoption

    through best practice sharing, curated guidance, and digital resources, ensuring successful onboarding and expansion without requiring high-touch support.
  • Act as a technical advisor

    , leveraging customer telemetry to identify common friction points and proactively engage through scalable support motions.
  • Collaborate cross-functionally

    with Product, Support, and Engineering to triage issues, improve the customer experience, and provide feedback loops for long-tail customers.
  • Optimize processes and tooling

    that support automation and self-service success pathways.

What You Bring

  • 3+ years in technical roles such as: Customer Success Engineering, Post-Sales Solution Engineering, TAM, or Technical Support
  • 1+ years working with cloud platforms (AWS, Azure, GCP)
  • Strong communication and writing skills—you're comfortable creating enablement materials and supporting customers at scale
  • Passion for solving problems, simplifying complex ideas, and helping others succeed—especially through automation, documentation, and tools

Technical Background

  • Familiarity with CSPM/CWPP concepts: Cloud Security, Compliance, Vulnerability Management
  • Hands-on experience with IaC (Terraform, CloudFormation), Kubernetes, or APIs
  • Basic scripting: Bash, Python, or PowerShell

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Python Skills

Practice Python coding challenges to boost your skills

Start Practicing Python Now
Orca Security logo
Orca Security

Cloud Security

Los Angeles

RecommendedJobs for You

Bengaluru, Karnataka, India

Hyderabad, Telangana, India