Big Ideas. Real People. At Orca, we believe that in the right environment and with the right team, talent has no boundaries . This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We’re looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security! Highlights: High-growth: In just 6 years, we’ve reached milestones that take other companies a decade or more. In the last two years, we’ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities. Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the role: As a Customer Success Specialist at Orca Security, you will play a critical role in managing customer accounts, ensuring contract renewals, and driving customer success. You will be the primary point of contact for our customers, responsible for fostering strong relationships, monitoring their progress with our platform, and maximizing upsell opportunities. Your goal is to enable our customers to fully realize the value of Orca’s security solutions and support them in achieving their security objectives. You will be responsible for: Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships. Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process. Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion. Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs. Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security’s platform. Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement. Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services. Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives. Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience. About you: Experience: 2-3 years in customer success, account management, or a related role, preferably in the software or cybersecurity industry. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Customer-Centric Mindset: A passion for delivering exceptional customer experiences and building lasting relationships. Analytical Skills: Strong ability to analyze data and customer needs, monitor progress, and identify opportunities for growth and improvement. Proactivity: A self-starter with the ability to anticipate customer needs and take initiative. Collaboration: Strong team player who can work cross-functionally with sales, support, and product teams. Technical Aptitude: Comfortable discussing technical concepts and understanding how they apply to customer needs; prior experience with SaaS or security platforms is a plus. Organizational Skills: Excellent time management and organizational abilities, with a proven ability to manage multiple accounts and priorities simultaneously. Show more Show less
Location: India (remote). Big Ideas. Real People. At Orca, we believe that in the right environment and with the right team, talent has no boundaries . This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We re looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security! Highlights: High-growth: In just 6 years, we ve reached milestones that take other companies a decade or more. In the last two years, we ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities. Disruptive innovation: Our founders saw that traditional security didn t work for the cloud so they set out to carve a new path. We re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the role: As a Customer Success Specialist at Orca Security, you will play a critical role in managing customer accounts, ensuring contract renewals, and driving customer success. You will be the primary point of contact for our customers, responsible for fostering strong relationships, monitoring their progress with our platform, and maximizing upsell opportunities. Your goal is to enable our customers to fully realize the value of Orca s security solutions and support them in achieving their security objectives. You will be responsible for: Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships. Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process. Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion. Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs. Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security s platform. Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement. Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services. Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives. Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience. About you: Experience: 2-3 years in customer success, account management, or a related role, preferably in the software or cybersecurity industry. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Customer-Centric Mindset: A passion for delivering exceptional customer experiences and building lasting relationships. Analytical Skills: Strong ability to analyze data and customer needs, monitor progress, and identify opportunities for growth and improvement. Proactivity: A self-starter with the ability to anticipate customer needs and take initiative. Collaboration: Strong team player who can work cross-functionally with sales, support, and product teams. Technical Aptitude: Comfortable discussing technical concepts and understanding how they apply to customer needs; prior experience with SaaS or security platforms is a plus. Organizational Skills: Excellent time management and organizational abilities, with a proven ability to manage multiple accounts and priorities simultaneously.
Location: India (remote). Big Ideas. Real People. At Orca, we believe that in the right environment and with the right team, talent has no boundaries . This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We're looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security! Highlights: High-growth: In just 6 years, we've reached milestones that take other companies a decade or more. In the last two years, we've doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities. Disruptive innovation: Our founders saw that traditional security didn't work for the cloud—so they set out to carve a new path. We're relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We're backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the role: As a Customer Success Specialist at Orca Security, you will play a critical role in managing customer accounts, ensuring contract renewals, and driving customer success. You will be the primary point of contact for our customers, responsible for fostering strong relationships, monitoring their progress with our platform, and maximizing upsell opportunities. Your goal is to enable our customers to fully realize the value of Orca's security solutions and support them in achieving their security objectives. You will be responsible for: Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships. Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process. Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion. Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs. Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security's platform. Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement. Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services. Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives. Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience. About you: Experience: 2-3 years in customer success, account management, or a related role, preferably in the software or cybersecurity industry. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Customer-Centric Mindset: A passion for delivering exceptional customer experiences and building lasting relationships. Analytical Skills: Strong ability to analyze data and customer needs, monitor progress, and identify opportunities for growth and improvement. Proactivity: A self-starter with the ability to anticipate customer needs and take initiative. Collaboration: Strong team player who can work cross-functionally with sales, support, and product teams. Technical Aptitude: Comfortable discussing technical concepts and understanding how they apply to customer needs; prior experience with SaaS or security platforms is a plus. Organizational Skills: Excellent time management and organizational abilities, with a proven ability to manage multiple accounts and priorities simultaneously. Show more Show less
Big Ideas. Real People. Join the Orca pod and help redefine cloud security across the globe! As a fast-growing unicorn in the cybersecurity space, we thrive on pushing boundaries, embracing innovation, and empowering our team to make a measurable difference, at scale. About the Role: Customer Success Engineer – Long-Tail Accounts As a CSE for long-tail customers, you'll play a key role in Orca's scaled Customer Success model, enabling a broad portfolio of customers to realize value from our platform through targeted engagements, proactive enablement, and data-driven insights. You are both a product expert and a strategic advisor, focused on accelerating adoption and removing technical blockers across a wide array of customers. What You'll Do Own technical enablement across a large segment of self-sufficient, lower-touch customers via one-to-many engagements, campaigns, webinars, and hands-on labs. Drive product adoption through best practice sharing, curated guidance, and digital resources, ensuring successful onboarding and expansion without requiring high-touch support. Act as a technical advisor , leveraging customer telemetry to identify common friction points and proactively engage through scalable support motions. Collaborate cross-functionally with Product, Support, and Engineering to triage issues, improve the customer experience, and provide feedback loops for long-tail customers. Optimize processes and tooling that support automation and self-service success pathways. What You Bring 3+ years in technical roles such as: Customer Success Engineering, Post-Sales Solution Engineering, TAM, or Technical Support 1+ years working with cloud platforms (AWS, Azure, GCP) Strong communication and writing skills—you're comfortable creating enablement materials and supporting customers at scale Passion for solving problems, simplifying complex ideas, and helping others succeed—especially through automation, documentation, and tools Technical Background Familiarity with CSPM/CWPP concepts: Cloud Security, Compliance, Vulnerability Management Hands-on experience with IaC (Terraform, CloudFormation), Kubernetes, or APIs Basic scripting: Bash, Python, or PowerShell
Big Ideas. Real People. At Orca, we believe that in the right environment and with the right team, talent has no boundaries . This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We're looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security! Highlights: High-growth: In just 6 years, we've reached milestones that take other companies a decade or more. In the last two years, we've doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities. Disruptive innovation: Our founders saw that traditional security didn't work for the cloud—so they set out to carve a new path. We're relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We're backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the role: As a Customer Success Specialist at Orca Security, you will play a critical role in managing customer accounts, ensuring contract renewals, and driving customer success. You will be the primary point of contact for our customers, responsible for fostering strong relationships, monitoring their progress with our platform, and maximizing upsell opportunities. Your goal is to enable our customers to fully realize the value of Orca's security solutions and support them in achieving their security objectives. You will be responsible for: Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships. Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process. Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion. Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs. Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security's platform. Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement. Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services. EMEA timezone working hours Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives. Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience. About you: Experience: 2-3 years in customer success, account management, or a related role, preferably in the software or cybersecurity industry. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Customer-Centric Mindset: A passion for delivering exceptional customer experiences and building lasting relationships. Analytical Skills: Strong ability to analyze data and customer needs, monitor progress, and identify opportunities for growth and improvement. Proactivity: A self-starter with the ability to anticipate customer needs and take initiative. Collaboration: Strong team player who can work cross-functionally with sales, support, and product teams. Technical Aptitude: Comfortable discussing technical concepts and understanding how they apply to customer needs; prior experience with SaaS or security platforms is a plus. Organizational Skills: Excellent time management and organizational abilities, with a proven ability to manage multiple accounts and priorities simultaneously.
Big Ideas. Real People. At Orca, we believe that in the right environment and with the right team, talent has no boundaries . This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We’re looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security! Highlights: High-growth: In just 6 years, we’ve reached milestones that take other companies a decade or more. In the last two years, we’ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities. Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the role: As a Customer Success Specialist at Orca Security, you will play a critical role in managing customer accounts, ensuring contract renewals, and driving customer success. You will be the primary point of contact for our customers, responsible for fostering strong relationships, monitoring their progress with our platform, and maximizing upsell opportunities. Your goal is to enable our customers to fully realize the value of Orca’s security solutions and support them in achieving their security objectives. You will be responsible for: Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships. Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process. Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion. Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs. Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security’s platform. Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement. Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services. EMEA timezone working hours Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives. Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience. About you: Experience: 2-3 years in customer success, account management, or a related role, preferably in the software or cybersecurity industry. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Customer-Centric Mindset: A passion for delivering exceptional customer experiences and building lasting relationships. Analytical Skills: Strong ability to analyze data and customer needs, monitor progress, and identify opportunities for growth and improvement. Proactivity: A self-starter with the ability to anticipate customer needs and take initiative. Collaboration: Strong team player who can work cross-functionally with sales, support, and product teams. Technical Aptitude: Comfortable discussing technical concepts and understanding how they apply to customer needs; prior experience with SaaS or security platforms is a plus. Organizational Skills: Excellent time management and organizational abilities, with a proven ability to manage multiple accounts and priorities simultaneously.
About Orca Security At Orca Security, we empower organizations to thrive securely in the cloud. Our agentless-first Cloud Security Platform enables customers to identify, prioritize, and remediate risks and compliance issues across their entire cloud estate in real time. We partner with Service Providers globally to drive innovation, improve security operations, and enhance business outcomes. The Role Orca Security seeks a Partner Customer Success Engineer to serve as a trusted technical advisor and strategic consultant to our Service Provider partners worldwide. This role requires a strong understanding of security operations, a consultative mindset, and the ability to adapt to diverse MSP, MSSP and GSI Service Provider service offerings. Unlike a traditional CSE role, this position goes beyond support and enablement to focus on: Cloud security use cases for Orca Security Deep understanding of how Orca Security fits into cloud security workflows, including vulnerability management, multi-cloud compliance and posture management, cloud workload protection, container security, and application security. SP specific service models Ability to learn and adapt to each partner's unique service portfolio and business priorities, including threat intelligence, managed detection and response, and compliance-as-a-service. Automation & API expertise and service delivery , including advanced configurations and automated response. Orca Security uses AI to simplify searching for findings within the platform, integrates with leading AI services from Microsoft, AWS, and Google Cloud to deliver AI-driven remediation, and uses AI to empower workflows and reporting. Driving service catalog expansion - collaborate with Orca Channel sales and SE team to help SP's expand their managed security offerings powered by Orca Security, driving greater customer adoption and differentiation through value-added services like threat hunting and proactive risk management. This high-impact, customer-facing role blends deep technical expertise, security operations experience, and consultative business acumen engagement. Responsibilities Strategic Partner Engagement Serve as the primary technical advisor for Service Providers, ensuring they achieve long-term success with Orca Security's platform. Technical Enablement & Best Practices Guide Security Service Providers in designing, implementing, and optimizing cloud security monitoring and analytics services using Orca Security. Orca Security connects to environments in minutes using patented SideScanning technology. Orca Security supports integration with various SIEM and SOAR systems to help defend against cyber threats and respond effectively to security incidents. Service Expansion & Growth Work with Security Service Providers to identify new use cases, expand service offerings, and drive customer adoption within their managed security portfolio. Orca Security's SP Program offers a data usage licensing model for flexible service offerings and a multi-tenant management portal. Renewal & Risk Mitigation Own renewal success, proactively address adoption risks, and develop strategies that ensure high-value, long-term relationships. Customized Success Planning Develop tailored adoption roadmaps and help Service Providers track key metrics, ensuring alignment with their business and security objectives. Executive & Stakeholder Engagement Conduct Quarterly Business Reviews (QBRs) and strategy sessions with Service Provider leadership teams to align on growth initiatives. Data-Driven Insights & Advisory Analyze Security Service Provider usage patterns, provide actionable recommendations, and optimize customer outcomes based on data insights. Orca Security provides powerful dashboards like Attack Path Analysis to surface toxic combinations of risks with proper risk prioritization. Product & Roadmap Influence Act as the voice of Service Providers, collaborating with Product, Engineering, and Customer Success teams to drive platform improvements. Industry & Market Awareness Stay current on Service Provider trends, cybersecurity frameworks, and cloud security best practices to help partners evolve and innovate. Security & Service Provider Use Case Expertise Understand how Orca Security supports security operations and actively guides Service Providers in applying it to their unique service offerings. Orca Security's platform includes CNAPP, CSPM, Audit & Compliance, vulnerability management, multi-cloud compliance and posture management, cloud workload protection, container security, application security, and more. Qualifications & Experience 5+ years in technical account management, partner success, security consulting, or customer successpreferably in SaaS, cybersecurity, or cloud observability. Experience working with Service Providers (MSP, MSSP, GSI). Hands-on experience with Orca Security or similar cloud security platforms. Deep technical knowledge of cloud services (AWS, GCP, Azure), DevSecOps, and Kubernetes security. Hands-on SOC/NOC experience (Big plus) - understanding analyst workflows, incident response, and security operations. Automation & APIs (Big Plus) Familiarity with scripting, API integrations, and automation tools to streamline onboarding and service expansion. Orca Security offers over 40+ out-of-the-box third-party integrations, including Slack, OpsGenie, Jira, and ServiceNow. Strong consultative and advisory skillstranslating technical capabilities into business value. Experience leading QBRs, executive briefings, and technical enablement workshops. Ability to analyze data, detect usage patterns, and make data-driven recommendations with a focus on continuous service optimization. Exceptional customer relationship management, communication, and strategic thinking skills. A bachelor's degree in computer science, cybersecurity, or a related field is preferred. Why Orca Make a global impact by supporting leading Service Providers in shaping the future of managed security services. Work at the intersection of cybersecurity, cloud technology, and data analytics. Be part of a customer-obsessed, high-growth SaaS company solving complex security and observability challenges. Competitive salary, equity, and professional development opportunities. Flexible, remote-first environment with a global reach. If you are passionate about helping Service Providers scale their security services through technical enablement and strategic advisory, we'd love to hear from you! *Orca Security is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Orca Security seeks a Partner Customer Success Engineer to serve as a trusted technical advisor and strategic consultant to our Service Provider partners worldwide. This role requires a strong understanding of security operations, a consultative mindset, and the ability to adapt to diverse MSP, MSSP and GSI Service Provider service offerings. Unlike a traditional CSE role, this position goes beyond support and enablement to focus on: Cloud security use cases for Orca Security - Deep understanding of how Orca Security fits into cloud security workflows, including vulnerability management, multi-cloud compliance and posture management, cloud workload protection, container security, and application security. SP specific service models - Ability to learn and adapt to each partner s unique service portfolio and business priorities, including threat intelligence, managed detection and response, and compliance-as-a-service. Automation API expertise and service delivery , including advanced configurations and automated response. Orca Security uses AI to simplify searching for findings within the platform, integrates with leading AI services from Microsoft, AWS, and Google Cloud to deliver AI-driven remediation, and uses AI to empower workflows and reporting. Driving service catalog expansion - collaborate with Orca Channel sales and SE team to help SP s expand their managed security offerings powered by Orca Security, driving greater customer adoption and differentiation through value-added services like threat hunting and proactive risk management. This high-impact, customer-facing role blends deep technical expertise, security operations experience, and consultative business acumen engagement. Responsibilities Strategic Partner Engagement - Serve as the primary technical advisor for Service Providers, ensuring they achieve long-term success with Orca Security s platform. Technical Enablement Best Practices - Guide Security Service Providers in designing, implementing, and optimizing cloud security monitoring and analytics services using Orca Security. Orca Security connects to environments in minutes using patented SideScanning technology. Orca Security supports integration with various SIEM and SOAR systems to help defend against cyber threats and respond effectively to security incidents. Service Expansion Growth - Work with Security Service Providers to identify new use cases, expand service offerings, and drive customer adoption within their managed security portfolio. Orca Securitys SP Program offers a data usage licensing model for flexible service offerings and a multi-tenant management portal. Renewal Risk Mitigation - Own renewal success, proactively address adoption risks, and develop strategies that ensure high-value, long-term relationships. Customized Success Planning - Develop tailored adoption roadmaps and help Service Providers track key metrics, ensuring alignment with their business and security objectives. Executive Stakeholder Engagement - Conduct Quarterly Business Reviews (QBRs) and strategy sessions with Service Provider leadership teams to align on growth initiatives. Data-Driven Insights Advisory - Analyze Security Service Provider usage patterns, provide actionable recommendations, and optimize customer outcomes based on data insights. Orca Security provides powerful dashboards like Attack Path Analysis to surface toxic combinations of risks with proper risk prioritization. Product Roadmap Influence - Act as the voice of Service Providers, collaborating with Product, Engineering, and Customer Success teams to drive platform improvements. Industry Market Awareness - Stay current on Service Provider trends, cybersecurity frameworks, and cloud security best practices to help partners evolve and innovate. Security Service Provider Use Case Expertise - Understand how Orca Security supports security operations and actively guides Service Providers in applying it to their unique service offerings. Orca Securitys platform includes CNAPP, CSPM, Audit Compliance, vulnerability management, multi-cloud compliance and posture management, cloud workload protection, container security, application security, and more. Qualifications Experience 5+ years in technical account management, partner success, security consulting, or customer success preferably in SaaS, cybersecurity, or cloud observability. Experience working with Service Providers (MSP, MSSP, GSI). Hands-on experience with Orca Security or similar cloud security platforms. Deep technical knowledge of cloud services (AWS, GCP, Azure), DevSecOps, and Kubernetes security. Hands-on SOC/NOC experience (Big plus) - understanding analyst workflows, incident response, and security operations. Automation APIs (Big Plus) - Familiarity with scripting, API integrations, and automation tools to streamline onboarding and service expansion. Orca Security offers over 40+ out-of-the-box third-party integrations, including Slack, OpsGenie, Jira, and ServiceNow. Strong consultative and advisory skills translating technical capabilities into business value. Experience leading QBRs, executive briefings, and technical enablement workshops. Ability to analyze data, detect usage patterns, and make data-driven recommendations with a focus on continuous service optimization. Exceptional customer relationship management, communication, and strategic thinking skills. A bachelor s degree in computer science, cybersecurity, or a related field is preferred. Why Orca Make a global impact by supporting leading Service Providers in shaping the future of managed security services. Work at the intersection of cybersecurity, cloud technology, and data analytics. Be part of a customer-obsessed, high-growth SaaS company solving complex security and observability challenges. Competitive salary, equity, and professional development opportunities. Flexible, remote-first environment with a global reach.
Big Ideas. Real People. At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We're looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod? Highlights: High-growth: Over the past six years, we've consistently achieved milestones that take other companies a decade or more. During this time, we've significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities. Disruptive innovation: Our founders saw that traditional security didn't work for the cloud—so they set out to carve a new path. We're relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We're backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the Role: Provide pre-sales support for qualified opportunities and POC (proof of concept) process for the Orca Cloud Security solution. Deliver technical presentations of the offering to new potential customers. Collaborate with Enterprise Sales team to plan and implement sales strategies to win business. Provides support at vendor-sponsored events, trade shows, and user group meetings. Stay on top of the administrative aspect for the role – timely updates of our CRM – and be engaged with Sales and Engineering. Participate in and/ or conduct technical working sessions with Sales and the other Sales Engineer(s) to jointly architect solutions to business problems leveraging Orca's Cloud solution with prospective new customers. Acts independently to determine methods and procedures on new or special assignments. Remain up to date on Orca's solutions and product releases and maintain familiarity and adherence to all Company methods and procedures. Collaborate with sales to achieve revenue targets. What You Bring: 7+ years of experience in a sales engineering role. 3+ years of cloud security sales engineering or related engineering experience. Ability to handle a fast-paced environment and continuously re-prioritize while maintaining a constant focus on the sales process. Passion for technology & cloud/cybersecurity. Outstanding presentation skills, focusing on dialogue rather than monologue, and combining technology with real customer value. Travel expected ~35% Bonus Points if You Have: Hands On AWS / GCP / Azure experience. Experience with CSPM / Vulnerability Management solutions.
Location: India Big Ideas. Real People. At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We're looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod Highlights High-growth: Over the past six years, we've consistently achieved milestones that take other companies a decade or more. During this time, we've significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities. Disruptive innovation: Our founders saw that traditional security didn't work for the cloudso they set out to carve a new path. We're relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We're backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. As part of the job you'll: Provide pre-sales support for qualified opportunities and POC (proof of concept) process for the Orca Cloud Security solution Deliver technical presentations of the offering to new potential customers Collaborate with Enterprise Sales team to plan and implement sales strategies to win business Provides support at vendor-sponsored events, trade shows, and user group meetings Stay on top of the administrative aspect for the role timely updates of our CRM and be engaged with Sales and Engineering Participate in and/ or conduct technical working sessions with Sales and the other Sales Engineer(s) to jointly architect solutions to business problems leveraging Orca's Cloud solution with prospective new customers Acts independently to determine methods and procedures on new or special assignments Remain up to date on Orca's solutions and product releases and maintain familiarity and adherence to all Company methods and procedures. Collaborate with sales to achieve revenue targets. About you: 7+ years of experience in a sales engineering role 3+ years of cloud security sales engineering or related engineering experience Ability to handle a fast-paced environment and continuously re-prioritize while maintaining a constant focus on the sales process Passion for technology & cloud/cybersecurity Outstanding presentation skills, focusing on dialogue rather than monologue, and combining technology with real customer value Travel expected 35%Bonus points if you have: Hands On AWS / GCP / Azure experience Experience with CSPM / Vulnerability Management solutions
Big Ideas. Real People. At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. we're looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod Highlights: High-growth: Over the past six years, we've consistently achieved milestones that take other companies a decade or more. During this time, we've significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities. Disruptive innovation: Our founders saw that traditional security didn t work for the cloud so they set out to carve a new path. we're relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. we're backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the Role: *Provide pre-sales support for qualified opportunities and POC (proof of concept) process for the Orca Cloud Security solution. *Deliver technical presentations of the offering to new potential customers. *Collaborate with Enterprise Sales team to plan and implement sales strategies to win business. *Provides support at vendor-sponsored events, trade shows, and user group meetings. *Stay on top of the administrative aspect for the role - timely updates of our CRM - and be engaged with Sales and Engineering. *Participate in and/ or conduct technical working sessions with Sales and the other Sales Engineer(s) to jointly architect solutions to business problems leveraging Orca s Cloud solution with prospective new customers. *Acts independently to determine methods and procedures on new or special assignments. *Remain up to date on Orca s solutions and product releases and maintain familiarity and adherence to all Company methods and procedures. *Collaborate with sales to achieve revenue targets. What You Bring: *7+ years of experience in a sales engineering role. *3+ years of cloud security sales engineering or related engineering experience. *Ability to handle a fast-paced environment and continuously re-prioritize while maintaining a constant focus on the sales process. *Passion for technology cloud/cybersecurity. *Outstanding presentation skills, focusing on dialogue rather than monologue, and combining technology with real customer value. *Travel expected ~35% Bonus Points if You Have: *Hands On AWS / GCP / Azure experience. *Experience with CSPM / Vulnerability Management solutions.
Big Ideas. Real People. At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We’re looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod? Highlights: High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities. Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company. Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence. Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry. About the Role: *Provide pre-sales support for qualified opportunities and POC (proof of concept) process for the Orca Cloud Security solution. *Deliver technical presentations of the offering to new potential customers. *Collaborate with Enterprise Sales team to plan and implement sales strategies to win business. *Provides support at vendor-sponsored events, trade shows, and user group meetings. *Stay on top of the administrative aspect for the role – timely updates of our CRM – and be engaged with Sales and Engineering. *Participate in and/ or conduct technical working sessions with Sales and the other Sales Engineer(s) to jointly architect solutions to business problems leveraging Orca’s Cloud solution with prospective new customers. *Acts independently to determine methods and procedures on new or special assignments. *Remain up to date on Orca’s solutions and product releases and maintain familiarity and adherence to all Company methods and procedures. *Collaborate with sales to achieve revenue targets. What You Bring: *7+ years of experience in a sales engineering role. *3+ years of cloud security sales engineering or related engineering experience. *Ability to handle a fast-paced environment and continuously re-prioritize while maintaining a constant focus on the sales process. *Passion for technology & cloud/cybersecurity. *Outstanding presentation skills, focusing on dialogue rather than monologue, and combining technology with real customer value. *Travel expected ~35% Bonus Points if You Have: *Hands On AWS / GCP / Azure experience. *Experience with CSPM / Vulnerability Management solutions.