Customer Success Associate

Job Summary:

We are seeking a motivated and customer-centric Customer Success Associate to support and engage with our U.S.-based clients. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, with a strong focus on delivering value, resolving customer issues, and fostering long-term relationships. You will play a critical role in ensuring customer satisfaction, retention, and success with our products and services.

Key Responsibilities:

•  Act as the main point of contact for customers, building trusted relationships and driving satisfaction.
• Guide new customers through onboarding, product setup, and best practices.
• Monitor account usage and proactively identify opportunities for improvement, expansion, or upsell.
• Respond to customer questions and troubleshoot issues with empathy and efficiency.
• Collect feedback and share insights with product and engineering teams to drive improvements.
• Track key metrics such as renewals, NPS, churn, and customer health.
• Collaborate with the sales and marketing team to draft, schedule, and analyze email marketing campaigns (MailJet, HubSpot, Typeform) and track lead responses.
• Assist with social media content and basic graphic design using templates (Canva, Figma, Pitch, Adobe).

Required Skills & Qualifications:

•  1–3 years of experience in Customer Success, Customer Support, or a similar client-facing role.
• Experience working with U.S.-based customers is highly preferred.
• Excellent communication skills in English (verbal and written).
• Strong problem-solving and interpersonal skills.
• Familiarity with CRM systems like Salesforce, HubSpot, or Zendesk is a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• Self-motivated, detail-oriented, and proactive.

Preferred Qualifications:

•  Bachelor’s degree in Business, Communications, or a related field.
• Experience in SaaS, e-commerce, or tech-based companies is a plus.
• Knowledge of customer success metrics and practices.

What We Offer:

•  A collaborative, supportive work culture.
• Opportunities for career growth and professional development.
• Exposure to global clients and cross-functional teams.