Customer Success Associate

Company Profile

Legitquest is a GenAI platform designed for law firms, corporations, and government institutions, augmenting productivity and automating complex workflows. Utilizing advanced algorithms and reasoning-capable Large Language Models (LLMs), which have been meticulously customized and developed by our team of legal experts, engineers, and researchers, Legitquest delivers cutting-edge solutions tailored to the legal sector's needs. To achieve a strong product-market fit, we are rapidly scaling our team to meet the growing demand and continue advancing our innovative offerings. The venture is backed by Water Bridge and Info Edge.

Required Skills

• • 1–4 years of experience in Customer Success, Account Management, or related roles.
  • MBA or equivalent in Marketing/Operations is preferred.
  • Familiarity with legal technology or SaaS-based products.
  • Proven track record in customer retention and revenue growth.
  • Experience in handling data-driven insights for decision-making.

Roles & Responsibilities

• • Lead the integration of Legitquest's solutions into client workflows, ensuring seamless adoption and optimal use of AI-powered legal technology.
  • Build and maintain strong customer relationships, proactively reaching out to gauge satisfaction, gather feedback, and encourage user and stakeholder engagement.
  • Analyze customer data and feedback to identify trends that include customer satisfaction, health scores, and success metrics like adoption rates and NPS. Use these insights to recommend improvements and implement strategies that enhance the customer experience, prevent churn, and ensure a high ROI.
  • Identify opportunities for cross-selling and upselling by understanding customer needs and suggesting additional products or features that provide value.
  • Collaborate with customer success associates to deliver consistent, high-quality support.
  • Lead efforts to continuously improve the customer journey and optimize processes for efficiency.
  • Maintain and conduct revenue analysis against established goals and implement tools to streamline documents of action plans.
  • Develop and maintain MIS for smooth operation and efficient reporting.
  • Managing and contacting all the leads for presales activities.
  • Activate customer accounts, manage customer database, and monitor customer subscription status.
  • Generate both periodic and ad hoc reports of revenue and clients as needed.

Preferred Qualifications

• MBA or equivalent in Marketing/Operations is preferred.

Contact Information