Customer Success Associate

As a Customer Success Associate - L1 at Siemens, you will play a crucial role in delivering exceptional customer service to our international clients, particularly those who speak Dutch or German. Your primary responsibilities will include: - Providing customer assistance and resolving issues in Dutch/German and English languages. - Documenting customer interactions and maintaining accurate records in the system. - Ensuring timely resolution of customer queries from start to finish. - Adhering to communication guidelines with a professional and courteous demeanor. - Collaborating with internal teams to address complex problems effectively. To qualify for this position, you should meet the following requirements: - Education: Graduate with a technical background. - Experience: Minimum of 1 year in international customer service. - Language Proficiency: - C1 Certification in Dutch/German is mandatory. - Excellent communication skills in English and Dutch without MTI or RTI. - Proficiency without grammatical or pronunciation errors. - Work Mode: Office-based position with rotational shifts for all employees. In addition, the selected candidate can expect a salary of up to 7.0 LPA and will undergo interview rounds including HR, Operations, and Versant rounds. Cab facility will be provided for transportation. Join us as a full-time Customer Success Associate - L1 and be a part of our dynamic team at Siemens.,