Customer Success Associate

As a Customer Success Associate at University Living, your role will involve engaging with students, providing customer support, ensuring customer satisfaction, and improving customer retention. You will address customer inquiries, solve issues, and offer guidance on accommodation choices. Your analytical skills will be crucial in assessing customer needs and tracking key metrics to enhance the overall customer experience. Key Responsibilities: - Engage with students and provide excellent customer support - Ensure customer satisfaction by addressing inquiries and solving issues promptly - Implement customer retention techniques to improve long-term relationships - Analyze customer needs and track key metrics for continuous improvement - Collaborate effectively with the team to deliver exceptional service - Use your communication and interpersonal skills to build strong relationships with customers - Utilize your independence and teamwork abilities to excel in the role - Knowledge or familiarity with student housing and accommodation services will be beneficial Qualifications Required: - Proficiency in customer engagement, customer support, and customer satisfaction - Experience in implementing customer retention techniques - Strong analytical skills to assess and track customer needs effectively - Excellent communication and interpersonal skills - Ability to work both independently and collaboratively within a team - Prior knowledge or experience in student housing and accommodation services is advantageous - Bachelor's degree in Business, Communications, or a related field is preferred University Living is a global student housing marketplace that offers millions of beds across various international education hubs. The company's technology-enabled platform has assisted numerous students in finding and booking value-for-money accommodations. With a focus on innovation and excellent service, University Living has garnered recognition and awards for its solutions. Joining the team means becoming part of a dynamic environment that values customer satisfaction and continuous improvement.,