Posted:1 week ago|
Platform:
Work from Office
Full Time
- OutboundCalls: Contact clients who have requested account closure to discuss theirexperiences and gather feedback.
- IssueIdentification: Understand the reasons behind the account closure requests andidentify specific issues affecting client satisfaction.
-Resolution Strategies: Provide tailored solutions to address client concerns,aiming to resolve issues and encourage account retention.
-Documentation: Accurately record client interactions and feedback in the CRMsystem to track trends and inform future retention strategies.
-Education: High school diploma or equivalent; a degree in Business or a relatedfield is preferred.
-Experience: 1 year in customer service or a call center role, particularlyhandling retention or escalation situations.
-Excellent communication and interpersonal skills.
-Strong analytical and problem-solving abilities.
-Proficiency in CRM software and Microsoft Office Suite.
Kotak Securities (KSL)
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