A2 SCM Operations Associate

• The Process Expert / Senior Process Expert is responsible for timely and accurate handling of export/import documentation in line with internal procedures and service standards for SCM. The role demands strong data accuracy, stakeholder coordination, and problem-solving skills. Candidates should come from a logistics or freight forwarding background.

Key Responsibilities:

• Manage KPI reports/ Customer required data managements, publishes monthly/weekly data.
• . Prepare and submit export/import documentation accurately and within defined timelines.
• Ensure compliance with Internal Operating Procedures (IOPs) and identify/report any deviations.
• Maintain high data quality to meet Service Level Agreements (SLAs).
• Coordinate with global stakeholders for documentation checks and approvals.
• Update systems with commercial invoices, packing lists, and mandatory shipment details.
• Support peers with technical or process-related challenges.
• Conduct root cause analysis in case of process escalations.

Qualifications & Skills:

• Any graduate with 2-5 years of relevant experience in shipping, logistics, or freight forwarding.
• Proficient in MS Excel and Power BI.
• Strong understanding of export/import documentation processes and global logistics workflows.
• Excellent attention to detail and data accuracy.
• Good verbal and written communication skills.
• Strong problem-solving, adaptability, and stakeholder management skills.
• Shift Timing: Rotational shift (includes night shift)