Central Processing Unit:Customer De- Duplication Activity Champion

No of VacanciesReports toManager - SMIs a Team leader?Y/NTeam SizeGradeOfficer / AM / DMBusinessRetail BankingDepartmentRetail OperationsSub-DepartmentCentral Processing UnitLocationAiroliAbout DepartmentCentral Processing Unit handles onboarding, collaterals and logistics It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals Merchant acquiring is done through scrutiny and QC of vendor documents It also handles scrutiny of Re-KYC, minor to major conversions, creation of NCIF and Assets customersCollaterals & Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables acrossBank Key deliverables include printing and dispatch of cheque books, debit cards, credit cards etc This unit also strives for process improvement initiative of CPU The unit also takes care of debit and credit card PIN printing and also RMC of liabilities AOFIdentifying the unique customer identification code (UCIC) will help banks to analyze a customer, track the facilities availed, monitor ficial transactions in various accounts, improve risk profiling, take a holistic view of customer profile and smoothen banking operations for the customer The job holder must be trained in additional process apart from his routine job and achieve 2000 points in a yearEnsure eyeballing of de-dupe records by adhering to the compliance gridEnsure hold updations are being within TATAcquire cross functional training of minimum 2 process within CPUEnsure coordination with branches/respective teams to process the request within TATTraining with in team and cost saving or process automisation initiativesEnsure that the team processes the requests/forms without errors, multiple discrepancies etc and also responsible for maintece of overall service quality for the activities like eyeballing, hold and rejectionQualificationsGraduate/ MBA preferredAdditional Certificate course related to Banking sectorRole ProficienciesKnowledge of banking products and servicesKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to manage complex client situationsAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environmentAbility to handle pressure and meet deadlines