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Customer Service Team Lead

1 - 6 years

1 - 6 Lacs

Gurgaon Noida

Posted:3 months ago| Platform: Naukri logo

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Skills Required

International BPO Inbound Process Attrition Control Service Level Customer Service Inbound Calls Shrinkage Aht Attrition KRA CSAT SLA Management International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description The Customer Service Team Lead is responsible for overseeing daily operations of the customer service team, ensuring high levels of customer satisfaction and managing team performance. This is a full-time, on-site role located in Gurugram. The role involves monitoring and improving team performance, handling escalated customer issues, and implementing service improvement strategies. The Team Lead will also be tasked with training and mentoring team members to enhance their skills and performance. Qualifications Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Leadership and team management experience Ability to work effectively in a fast-paced, dynamic environment Bachelor's degree in Business Administration, Management, or a related field is preferred Previous experience in a customer service role is an advantage

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Teleperformance (TP)
Teleperformance (TP)
www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

    Key People

  • Daniel Julien

    Chairman and Chief Executive Officer

  • Jean-Michel Caye

    Chief Financial Officer

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