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Hike Education
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Customer Service Team Lead

Customer Service Team Lead

Hike Education

0 years

0 Lacs

Gurugram Haryana India

Posted:3 months ago| Platform:

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Skills Required

service monitoring support reports vision communication presentation management

Work Mode

On-site

Job Type

Full Time

Job Description

● Ensuring profitable revenue. ● Reviewing performance and taking appropriate action for redressal where needed. ● Monitoring the work of the sales and support team by using daily reports. ● Keeping an eye on the new developments and trends in line with the company's vision document and priority. ● Handling escalations of enrolled students, simultaneously managing their queries keeping them retained with complete enrolment fees. ● Handle student complaints, Grievances provide appropriate solutions and alternatives within the TAT; follow up to ensure resolution. ● Proven success in sales and Positive attitude to dealing with teams. ● Confident negotiator and ability to close the deal. ● Strong communication skills in written, oral, email, telephone and presentation. ● Excellent organizational and time management skills. ● Capable of hands-on problem-solving, with the ability to generate ideas and solutions. ● Capable of working independently and along with the team. Show more Show less

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Customer Service Team Lead