Roles & Responsibilities: Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality. Monitoring service quality by conducting sample checks on calls and emails. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Maintaining accurate records and documenting all customer service activities and discussions. Requirements: Bachelor’s degree in business administration or relevant field. A minimum of 5+ years of proven experience in a customer service Team Lead (International BPO – Voice process). Preferred experience in Telecom industry. Experience in working night shifts/rotational shifts. Proficiency in Microsoft Office and customer service software. Excellent communication and presentation skills. Good understanding of management practices and techniques. Excellent leadership and interpersonal skills. Job Type: Full-time Work from office (Rotational shift) Location: Kochi | Kerala | India Salary: INR 35,000 per month Show more Show less
Job Description: Conducting in-depth research on industry-related topics in order to develop original content. Developing content for blogs, articles, product descriptions, social media, and the company website. Assisting the marketing team in developing content for advertising campaigns. Proofreading content for errors and inconsistencies. Editing and polishing existing content to improve readability. Conducting keyword research and using SEO best practices to increase traffic to the company website. Creating compelling headlines and body copy that will capture the attention of the target audience. Identifying customers’ needs and recommending new content to address gaps in the company's current content. Requirements: Bachelor's degree in communications, marketing, English, journalism, or related field. Proven content writing & copywriting experience. Working knowledge of content management systems. Proficient in all Microsoft Office applications. A portfolio of published articles. Excellent writing and editing skills (English). The ability to work in a fast-paced environment. The ability to handle multiple projects concurrently. Effective communication skills (English). Salary: INR 25,000 per month (Work from office only) Location: Kochi, Kerala
Responsibilities: Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship. Follows up with customer via telephone following initial contact. Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product. Continued product education to better service customer calls. Maintains accurate daily record in tracker. Requirements: 2+ years" year experience in international call center. Strong customer service and tele calling skills. Experienced with Web Based Applications and Windows. Ability to manage sensitive and critical client information. Excellent verbal and written communication skills (English) is a must. Problem solving and decision-making skills. Email drafting skills with zero grammatical errors. Ready to work in day/night shifts (Rotational) Job Types: Full-time, Permanent Benefits: Food provided Provident Fund Schedule: Night shift Rotational shift Yearly bonus Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service: 2 years (Preferred) Language: English (Preferred) Location: Kochi, Kerala (Preferred) Work Location: In person Speak with the employer +91 8139898600,
You will be responsible for planning, implementing, and growing the AWS cloud infrastructure. Your role will involve building, releasing, and managing the configuration of all production systems. It will be essential to manage a continuous integration and deployment methodology for server-based technologies. Collaboration with architecture and engineering teams to design and implement scalable software services will also be part of your responsibilities. Ensuring system security through the utilization of best-in-class cloud security solutions will be crucial. Staying up to date with new technology options and vendor products is important, and you will be expected to evaluate which ones would be suitable for the company. Implementing continuous integration/continuous delivery (CI/CD) pipelines when needed will also fall under your purview. You will have the opportunity to recommend process and architecture improvements, troubleshoot the system, and resolve problems across all platform and application domains. Overseeing pre-production acceptance testing to maintain the high quality of the company's services and products will be part of your duties. Experience with Terraform, Ansible, GIT, and Cloud Formation will be beneficial for this role. Additionally, a solid background in Linux/Unix and Windows server system administration is required. Configuring the AWS CloudWatch and monitoring, creating and modifying scripts, and hands-on experience with MySQL are also essential skills. You should have experience in designing and building web environments on AWS, including working with services like EC2, ELB, RDS, and S3. This is a full-time position with benefits such as Provident Fund and a yearly bonus. The work schedule is during the day shift, and the preferred experience level for AWS is 3 years. The work location is in person.,
As a Customer Sales Representative, your role involves working directly with customers over the telephone to effectively communicate information about products and services, with the aim of convincing potential and existing customers to make purchases. Your responsibilities include educating customers on various product offerings and services to enhance their online presence, providing explanations on pricing, and addressing customer queries to strengthen the customer relationship. Additionally, you will be required to follow up with customers via telephone after initial contact, identify customer concerns, offer suitable solutions through upselling additional products or services, secure customer commitment, and facilitate product delivery. Continuous product education is essential to ensure efficient customer service during calls, and maintaining accurate daily records in the tracker is crucial for monitoring and tracking customer interactions. To excel in this role, you should possess at least 1 year of experience in an international call center environment, demonstrate strong customer service and telemarketing skills, be proficient in using web-based applications and Windows operating systems, handle sensitive client information with care, and exhibit excellent verbal and written communication skills in English. Problem-solving and decision-making abilities are essential, along with adeptness in drafting emails with zero grammatical errors. You should be flexible to work in day and night shifts on a rotational basis, and the job types available include full-time, permanent, and fresher positions. The benefits offered include food provision, health insurance, and provident fund, with a yearly bonus as an additional perk. The job location is in Kochi, Kerala, and the ability to commute or relocate to this location is preferred. Proficiency in English is required, and the shifts available include day shift, morning shift, night shift, and rotational shift. If you are seeking a dynamic role where you can engage with customers, promote products and services, and contribute to building strong customer relationships, this position offers an exciting opportunity for growth and development.,
You will work directly with customers via telephone to describe products and/or services, aiming to persuade potential and current customers to purchase new products and/or services. Your role will involve educating customers on product offerings and services to enhance their "on-line presence", explaining pricing, and addressing customer queries to build value in the customer relationship. You will follow up with customers via telephone after the initial contact, identifying customer issues and offering appropriate solutions such as upselling additional products and services. Your responsibilities will include obtaining customer commitment and facilitating the delivery of products, as well as ongoing product education to enhance customer service during calls. It is essential to maintain accurate daily records in the tracker. To excel in this role, you should have at least 1 year of experience in an international call center environment. Strong customer service and telecalling skills are crucial, along with proficiency in using Web Based Applications and Windows. You must demonstrate the ability to handle sensitive and critical client information responsibly. Excellent verbal and written communication skills in English are a must, along with problem-solving, decision-making, and email drafting skills with zero grammatical errors. The role may require you to work in day/night shifts on a rotational basis. This is a full-time, permanent position suitable for both experienced candidates and freshers. Benefits that come with this position include food provision, health insurance, and provident fund. You can expect a yearly bonus based on performance. The work schedule may involve day shifts, morning shifts, night shifts, and rotational shifts. You should be willing to commute or relocate to Kochi, Kerala, as this is the preferred work location. Ideally, you should hold a Bachelor's degree and have at least 1 year of experience in customer service. Proficiency in English is required for this role. If you meet the requirements and are ready to work in various shifts, including day, night, and overnight shifts, in Kochi, Kerala, we encourage you to apply for this position.,