Senior Customer Service Representative

Responsibilities: Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship. Follows up with customer via telephone following initial contact. Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product. Continued product education to better service customer calls. Maintains accurate daily record in tracker. Requirements: 2+ years" year experience in international call center. Strong customer service and tele calling skills. Experienced with Web Based Applications and Windows. Ability to manage sensitive and critical client information. Excellent verbal and written communication skills (English) is a must. Problem solving and decision-making skills. Email drafting skills with zero grammatical errors. Ready to work in day/night shifts (Rotational) Job Types: Full-time, Permanent Benefits: Food provided Provident Fund Schedule: Night shift Rotational shift Yearly bonus Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service: 2 years (Preferred) Language: English (Preferred) Location: Kochi, Kerala (Preferred) Work Location: In person Speak with the employer +91 8139898600,