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Nexus Consulting Solutions
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Customer Service Team Lead

Customer Service Team Lead

Nexus Consulting Solutions

1 - 6 years

|

2 - 4 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

team leading team handling customer support voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Were Hiring – Team Lead (Operations)

Location:

Position:

Key Responsibilities

Lead, manage, and motivate a team to achieve operational targets.
Ensure quality and productivity standards are consistently met.
Handle escalations and provide quick resolutions.
Monitor team performance through reports and analytics.
Drive team engagement, training, and performance improvement initiatives.
Ensure compliance with organizational policies and client expectations.

Required Skills

Strong leadership and people management skills
Excellent communication and interpersonal abilities Proven experience in BPO operations Ability to analyze data and drive process improvements Problem-solving and decision-making capabilities

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Nexus Consulting Solutions

Staffing and Recruiting

Mayur Vihar Delhi

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