Posted:2 days ago|
Platform:
On-site
Full Time
Job Opening: Customer Service Team Lead – Palmonas
Location: Koregaon Park, Pune
Shift Timing: 12:00 PM – 9:00 PM (full-time, on-site)
We are looking for a Customer Service Team Lead to join our fast-growing team at Palmonas. This role will be responsible for leading a young, dynamic customer service team, ensuring exceptional customer experience, and driving performance through coaching and problem-solving.
Key Responsibilities:
Lead and mentor a team of customer service executives.
Handle escalations and provide quick, empathetic resolutions.
Track, analyze, and improve customer service KPIs.
Coordinate with retail and operations teams for smooth issue resolution.
Build a culture of accountability, empathy, and continuous learning.
What We’re Looking For:
4–6 years of experience in customer service (retail/jewellery/D2C preferred).
Prior team lead or supervisory experience.
Strong communication and conflict-resolution skills.
Ability to work in a fast-paced startup environment.
Passion for customer delight and problem-solving.
PALMONAS
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