Lead and manage customer service team, handle queries & escalations, oversee order booking/tracking, coordinate with operations, ensure client communication, monitor KPIs, train staff, and maintain service quality
Manage financial records, invoices, payments, cash flow, and reporting. Ensure compliance, audits, budgeting, and expense tracking for logistics operations. Support management in financial decision-making and statutory filings.
Analyze logistics and supply chain data to optimize operations. Build dashboards with Excel, Power BI, or Tableau, track KPIs, identify trends and cost savings, and provide accurate insights to support management decisions