Customer Service Team Lead

10 - 12 years

4 - 6 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Skills Required

escalation handling client relationship management customer service management team leadership logistics & supply chain coordination problem solving & decision making kpi monitoring & reporting warehouse & operations coordination ms office & crm tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage customer service team, handle queries & escalations, oversee order booking/tracking, coordinate with operations, ensure client communication, monitor KPIs, train staff, and maintain service quality

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