Manager- Marketplaces

Job Description

Job Title: Manager – Marketplaces Location: Pune, Koregaon Park. Department: Marketing & E-Commerce About Palmonas: Palmonas is a modern demi-fine jewelry brand that blends contemporary design with lasting quality. We are growing rapidly across digital platforms and marketplaces, and we’re looking for driven individuals to scale with us. Role Overview: We are seeking a dynamic and results-oriented Manager – Marketplaces to lead and grow our presence across major e-commerce marketplaces (e.g., Amazon, Myntra, Flipkart, Nykaa Fashion, etc.). You will be responsible for the end-to-end management of marketplace operations, ensuring growth in sales, visibility, and customer experience. Key Responsibilities: Marketplace Strategy & Execution: Develop and execute strategies for marketplace growth, product assortment, pricing, and promotions. Account Management: Manage relationships with category managers and platform stakeholders to ensure strong brand representation and support. Product Listing & Optimization: Ensure accurate and SEO-friendly listings, maintain inventory health, and regularly optimize titles, descriptions, and images. Performance Tracking: Monitor daily sales performance, analyze data, track KPIs (e.g., GMV, conversion rate, return rate), and generate actionable insights. Campaigns & Promotions: Plan and execute promotional campaigns in coordination with marketing and marketplace teams. Inventory & Logistics Coordination: Collaborate with the warehouse and supply chain team to ensure stock availability and timely dispatch. Customer Service Oversight: Address escalated customer concerns and maintain high service quality standards across platforms. Compliance & Policy Management: Ensure adherence to marketplace guidelines and manage penalty prevention and resolution. Requirements: Bachelor's degree in Business, Marketing, or a related field. MBA preferred. 3–5 years of relevant experience managing marketplaces (preferably in fashion, lifestyle, or consumer goods). Strong understanding of marketplace platforms like Amazon, Flipkart, Myntra, and Nykaa Fashion. Analytical mindset with proficiency in Excel, Google Sheets, and e-commerce dashboards. Excellent communication and negotiation skills. Ability to multitask in a fast-paced, performance-driven environment. Show more Show less