Customer Service Team Lead

As a Customer Service Manager, you will be responsible for leading the customer support team in Bengaluru. Your primary focus will be to drive excellent customer service by monitoring performance, coaching team members, and ensuring they have the necessary tools and resources to succeed in a positive work environment. Your responsibilities will include managing and leading a team of customer support representatives, ensuring exceptional customer service through monitoring calls, emails, and chat interactions, providing feedback and coaching to team members, developing and implementing processes to enhance team efficiency, analyzing customer feedback to identify areas for improvement, and collaborating with the team to implement solutions to enhance customer experience. To excel in this role, you should have a minimum of 8 to 10 years of experience in customer support or customer service, with at least 5 years in a leadership or supervisory position. Excellent communication skills, both written and verbal, are essential, along with strong interpersonal skills, problem-solving abilities, and the capacity to make decisions under pressure. You should be adept at working in a fast-paced environment, managing multiple tasks and priorities, and have experience with customer support software and tools. Additionally, your ability to analyze data and make data-driven decisions will be critical to your success in this role.,