Customer Service Team Lead

Job Title: Customer Support Team Lead

Summary:

We are seeking a dynamic and experienced Customer Support Team Lead to join our team. The ideal candidate will have 2-5 years of experience in the Customer Support department, with proven leadership skills and a passion for providing exceptional customer service. As a Team Lead, you will be responsible for overseeing a team of Customer Support Representatives, ensuring that they deliver high-quality support to our customers.

Roles and Responsibilities:

1. Lead and manage a team of Customer Support Representatives, providing guidance and support to ensure team goals are met.

2. Monitor team performance and provide coaching and feedback to improve customer satisfaction and efficiency.

3. Handle escalated customer inquiries and issues, resolving them in a timely and professional manner.

4. Develop and implement training programs to enhance the skills and knowledge of the support team.

5. Collaborate with other departments to improve processes and enhance the overall customer experience.

6. Generate reports and analyze data to identify trends and areas for improvement.

Qualifications:- 2-5 years of experience in a Customer Support role, with at least 1 year in a leadership or supervisory position.

-Strong communication and interpersonal skills.- Proven ability to multitask and prioritize in a fast-paced environment.

- Excellent problem-solving skills and a customer-focused mindset.

- Proficiency in CRM software and Microsoft Office suite.

Job Types: Full-time, Permanent

Pay: ₹10,409.38 - ₹45,857.91 per month

Benefits:

• Provident Fund

Expected Start Date: 09/11/2025