Customer Service Team Lead

Company Description

SilicOcean LLP is a global independent distributor of Semiconductor ICs, Passives, Interconnects, Microchips, Microprocessors, and Computer Components. We offer best-in-class services and competitive pricing to customers worldwide.

Role Description

This is a full-time hybrid role for a Customer Service Team Lead, based in Indore with some work-from-home flexibility. The Customer Service Team Lead will oversee the customer service team, ensure customer satisfaction, manage customer support operations, and assist in the development of customer service policies. The role involves direct communication with customers to address and resolve inquiries and issues promptly.

Qualifications

• Customer Service Management and Customer Support skills
• Experience in ensuring Customer Satisfaction and providing excellent Customer Service
• Strong Communication skills
• Leadership and team management abilities
• Ability to work effectively in a hybrid work environment
• Experience in the semiconductor or electronics industry is a plus
• Bachelor's degree in Management, Business, or related field