Posted:1 day ago|
Platform:
Work from Office
Full Time
Supervise daily operations of the inbound customer service team.
Monitor call volumes, service levels, and team performance
Handle escalated customer issues and ensure prompt resolution.
Train new team members and facilitate continuous learning and upskilling.
Generate and present performance reports to management.
Ensure adherence to company policies, processes, and quality standards.
Handle inbound calls from customers in a professional, efficient, and friendly manner.
Resolve customer queries related to products, services, billing, or technical support.
Maintain accurate records of interactions and follow up on pending issues.
Deliver excellent service by following company guidelines and policies.
Stay updated on products, processes, and customer service best practices.
Identify process gaps and recommend improvements to enhance service delivery.
ACME SERVICES PRIVATE LIMITED
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