Customer Service Team Lead

As a Customer Service Team Lead at the company, your main role is to lead a team of Customer Service Specialists, motivating and coaching them to provide the best service to customers. You will oversee the accurate and timely execution of the Order to Cash process and collaborate closely with internal functions to ensure efficient customer service delivery. **Key Responsibilities:** - Develop, lead, and integrate a team of customer service specialists. - Handle customer requests in a timely and professional manner to deliver the highest quality service to customers in the India Sub-continent. - Act as the primary interface with Planning, Sales, Business, and Supply Chain to serve customers efficiently. - Develop strong relationships with key stakeholders and build an effective network. - Resolve order-to-cash process problems and communicate effectively with all involved parties. - Drive improvement projects in line with the company's strategy and guidelines. - Monitor KPI dashboard for CSR, taking corrective actions when necessary. - Standardize and harmonize processes and procedures within Customer Service offices. - Share best practices within the organization for office organization, documentation, and filing. - Implement an effective back-up system for the customer service team and coordinate with other teams when needed. - Ensure compliance with policies and procedures and actively work on process improvements. - Follow the company's policy on product risk management and directives from Lyondellbasell Product Stewardship Manager AP & AFMEI. - Follow up on claims according to the product risk management policy. **Qualifications Required:** - University/College Degree preferred or equivalent experience. - IT capabilities in SAP and MS Office. - Minimum of 5 years in a Customer Service Team Lead or similar role with customer contact. At the company, you will be encouraged to build partnerships, drive results, promote innovation, grow capabilities, and promote inclusion. Preferred qualifications include understanding the Order to Cash process, quality management systems, problem-solving abilities, master data management in SAP, credit-related financial coherences, and change management skills.,