Westbury Kommerce - Director - Operations & Warehouse

Position Overview

• Maintain optimal stock levels to prevent stockouts and overstock situations, aligning with sales forecasts and seasonal demand fluctuations.
• Oversee the replenishment process, ensuring timely restocking across warehouses and fulfilment center.
• Collaborate with logistics providers, suppliers, and marketplaces to streamline inbound and outbound operations.
• Work closely with procurement and sales teams to align supply chain objectives with business goals.
• Regularly review the performance of logistics partners to ensure timely and accurate deliveries.
• Manage and streamline the returns and RTV processes, ensuring returned goods are processed accurately and efficiently.
  

Warehouse Operations Management

• Take ownership of the warehouse budget, regularly monitoring expenses, identifying cost-saving opportunities, and ensuring operations stay within budget.
• Develop and implement cost optimization strategies across warehouse operations, focusing on streamlining processes, reducing material and labour costs, and optimizing resource utilization.
• Implement best practices for receiving, put-away, picking, and packing operations to ensure faster turnaround times.
• Use real-time data analytics to track performance and spot potential bottlenecks, ensuring continuous improvement.
• Ensure seamless coordination between WMS, ERP, and eCommerce platforms for end-to-end visibility.
• Identify and implement cost-saving initiatives across warehouse and logistics operations, including space utilization, process automation, manpower planning, and last-mile delivery optimization, while maintaining service quality and operational efficiency.
  

Market Place & Omni Channel

• Develop and execute strategies for seamless integration and synchronization across marketplaces (e.g., Myntra, Ajio, Flipkart) and brand-owned platforms, ensuring consistent inventory visibility and order fulfilment.
• Monitor marketplace SLAs, listing health, and order accuracy, working with cross-functional teams to enhance listing performance, and improve customer experience.
• Drive omnichannel initiatives by aligning warehouse and fulfilment capabilities to support multi-channel sales, including ship-from-store, click & collect, and return-to-store models.
  

Claims Handling & Issue Resolution

• Coordinate with Marketplaces & logistics partners to expedite claim resolutions.
• Maintain proper documentation for claims processing, including invoices, photos, and communication logs, to ensure smooth audits.
• Monitor high-priority claims and escalate unresolved cases to marketplaces or higher management for faster resolution.
  

Stakeholder Management & Reporting

• Work closely with internal teams such as sales, customer service, and finance to ensure smooth operations and meet customer expectations.
• Coordinate with external logistics partners and vendors to align service levels and delivery timelines.
• Prepare detailed monthly and quarterly operational reports for senior management, covering key metrics such as order fulfilment rate, claims resolution rate, and warehouse efficiency.
• Use data analytics to identify trends and areas of improvement, making data-driven decisions to enhance operational processes.
  

Desired Skills

• Education: MBA or equivalent degree from a reputed institution.
• Experience: Minimum 10-12 years of experience in operations management, eCommerce experience mandatory.
• Marketplace Knowledge: Strong understanding of marketplace supply chain dynamics and logistics management.
• Claims Expertise: Proven experience in managing claims for lost or damaged items.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate effectively with diverse stakeholders.
• Leadership Skills: Demonstrated ability to lead, motivate, and develop a high-performing team.
• Analytical Skills: Strong analytical and problem-solving skills, with proficiency in data analysis tools and techniques.
• Technical Proficiency: Familiarity with eCommerce platforms, supply chain management software, and data analytics tools.