Customer Service Representative

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Success Specialist – SaaS


Location:

Employment Type:

Compensation:

Working Days:


Eligibility Criteria

  • This role is only for graduates (postgraduate candidates should not apply).
  • You must have exceptional spoken and written English communication skills.
  • Pursuing the PGDM program along with this job is mandatory and non-negotiable.


About the organisation:


small and mid-market F&B and retail businesses struggle to collect, understand, and act on customer data


Reelo


Role Overview:

Customer Success Specialist


What you will do:


  • Drive

    renewals and upsell opportunities

    to increase revenue from existing accounts.
  • Proactively reach out to customers to ensure they are succeeding with Reelo.
  • Respond professionally to incoming customer inquiries and support requests.
  • Ensure customers have a

    great product experience

    — reliable, easy to use, fast, and intuitive.
  • Become a

    product expert

    — understand how Reelo works and what it’s capable of, and share that expertise confidently.
  • Build sustainable relationships and trust through open, interactive communication while anticipating customer needs.
  • Work directly with the

    Product team

    to identify issues and share customer feedback for product improvement


Who you are:


  • Past experience in

    account management, client services, or customer success

    roles.
  • Strong

    problem-solving mindset

    and ability to proactively resolve barriers to success.
  • Excellent

    verbal, written communication, and presentation skills

    .
  • Ability to

    handle complaints and escalations respectfully

    .
  • Consultative approach with a passion for speaking to customers daily.
  • Passion for technology and keeping up with the latest trends.
  • Strong

    attention to detail

    and ability to explain complex concepts clearly.
  • Organizational skills and experience streamlining processes.
  • Demonstrated drive to

    exceed performance expectations

    and adapt to change.


Please feel free to drop your resume at hiring@skillveda.ai



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