Customer Service Representative

Customer Success Specialist – SaaS

Location:

Employment Type:

Compensation:

Working Days:

Eligibility Criteria

• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing the PGDM program along with this job is mandatory and non-negotiable.

About the organisation:

small and mid-market F&B and retail businesses struggle to collect, understand, and act on customer data

Reelo

Role Overview:

Customer Success Specialist

What you will do:

• Drive

  renewals and upsell opportunities

  to increase revenue from existing accounts.
• Proactively reach out to customers to ensure they are succeeding with Reelo.
• Respond professionally to incoming customer inquiries and support requests.
• Ensure customers have a

  great product experience

  — reliable, easy to use, fast, and intuitive.
• Become a

  product expert

  — understand how Reelo works and what it’s capable of, and share that expertise confidently.
• Build sustainable relationships and trust through open, interactive communication while anticipating customer needs.
• Work directly with the

  Product team

  to identify issues and share customer feedback for product improvement

Who you are:

• Past experience in

  account management, client services, or customer success

  roles.
• Strong

  problem-solving mindset

  and ability to proactively resolve barriers to success.
• Excellent

  verbal, written communication, and presentation skills

  .
• Ability to

  handle complaints and escalations respectfully

  .
• Consultative approach with a passion for speaking to customers daily.
• Passion for technology and keeping up with the latest trends.
• Strong

  attention to detail

  and ability to explain complex concepts clearly.
• Organizational skills and experience streamlining processes.
• Demonstrated drive to

  exceed performance expectations

  and adapt to change.

Please feel free to drop your resume at hiring@skillveda.ai