Customer Service Representative

Job Summary

We are looking for a proactive and detail-oriented Webinar Management Associate (CSR) to coordinate and manage our webinar programs end-to-end. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to drive engagement and deliver seamless webinar experiences for our attendees.

Key Responsibilities

• Webinar Coordination

  : Plan, schedule, and execute webinars using platforms like Zoom, Microsoft Teams, or GoToWebinar.

• Customer Engagement

  : Actively engage with registrants and attendees before, during, and after webinars to ensure a high-quality experience.

• Technical Support

  : Provide live support during webinars to troubleshoot issues for attendees and presenters.

• Communication

  : Send webinar invitations, reminders, and follow-up emails; manage attendee communications effectively.

• CRM & Reporting

  : Maintain accurate records of registrants, attendees, and feedback using CRM tools and webinar analytics.

• Collaboration

  : Work with marketing, sales, and product teams to align webinar content with customer interests and business goals.

• Feedback & Improvement

  : Collect post-webinar feedback and recommend improvements to enhance future webinar effectiveness.

Qualifications

• Bachelor’s degree in any discipline (marketing, communications, or related preferred).
• 1+ years of experience in customer support, event coordination, or webinar management.
• Strong verbal and written communication skills.
• Experience with webinar platforms (Zoom, Webex, etc.) and CRM tools (Salesforce, HubSpot, etc.).
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage time efficiently.
• Strong customer-first attitude and problem-solving mindset.

Key Skills

• Webinar Hosting & Management
• Customer Service & Engagement
• Communication & Presentation
• CRM & Data Entry
• Attention to Detail
• Technical Troubleshooting