Back to search Rotating Equipment Engineer - TSI Location India - Pune Travel required Up to 10% travel should be expected with this role Job category Engineering Relocation available This role is eligible for relocation within country Job type Professionals Job code RQ100687 Experience level Intermediate Apply Job Summary Entity: Production & Operations Job Family Group Engineering Group Job Description About bp bp Technical Solutions India (TSI) center in Pune, strives to build on bp’s existing engineering and technical strengths to deliver high quality services to its hydrocarbons and new energy businesses worldwide. TSI brings together diverse engineering capability to provide technical services across a range of areas including engineering, maintenance, optimization, data processes, projects and subsurface, to deliver safe, affordable and lower emission energy, while continuously innovating how we work. At bp, we’re reimagining energy for people and our planet. We’re leading the way in reducing carbon emissions and developing more balanced methods for solving the energy challenge. We’re a team with multi-layered strengths of engineers, scientists, traders and business professionals determined to find answers to problems. And we know we can’t do it alone. We’re looking for people who share our passion for reinvention, to bring fresh opinions, ambition, and to challenge our thinking in our goal to achieve net zero! Let Me Tell You About The Role Provision of rotating equipment engineering (REE) expertise and judgment in service of the global programs, brownfield site projects and assets, working closely with offshore and onshore facilities regional squads to ensure efficient handover of all issues that require discipline engineering input to resolve. Ensure pragmatic solutions are implemented for management of risk, production efficiency improvement, maintenance, defect elimination and engineering standardization in support of safe, reliable and compliant operations. What you will deliver Provide Rotating Equipment Engineering support to reduce risk, deliver operations support by working closely with the Site and the other squads Provides rotating equipment engineering (REE) expertise to other teams by performing and reviewing complex, or non-routine mechanical engineering calculations and analyses Deliver global REE programs in collaboration with regions and OEMs/vendors Provides REE expertise to MoCs, brownfield projects and modifications including activities such as regulatory compliance, deviations from technical practice/specifications, design reviews, procurement support for complex packages, life cycle operability Provides REE expertise to hazard identification, risk assessment processes, performing incident investigations and production deferral defect investigations Ensures that the inspection, testing, maintenance and condition monitoring tasks in maintenance management system and Operator Workbench are aligned with the technical intent of Equipment Strategies Develops and updates the technical content of Equipment Strategies based on equipment performance feedback and performs periodic review of maintenance data and Operator Workbench effectiveness Conducts Failure mode effect analysis or equivalent risk-based assessment, recommend spares and material inventory levels. Relevant equipment performance feedback includes inspection, testing and maintenance data, KPIs, condition monitoring data, equipment MoC and findings from defect investigations Performs reliability analysis for mechanical equipment using surveillance, maintenance and condition monitoring data, and trends performance metrics Provides REE expertise to delivery of regional actions. Leads on resolution of complex, multi-discipline technical issues where the dominant component is REE Records relevant learnings in shared learning systems, incorporates into local activities and escalates high priority lessons Maintains the relevant suite of engineering processes and tools for the field Ensures compliance to agreed regional Standards/Processes, reviewing deviations where needed What you will need to be successful Must have educational qualifications: Degree in Mechanical Engineering or equivalent Preferred education/certifications: Chartered Engineer or Professional Engineer or equivalent Minimum years of relevant experience: 6 years in oil and gas/petrochemical/refining/chemical or equivalent Total years of experience: 6-10 Years Must have experiences/skills (To be hired with): Substantial experience and technical understanding of engineering, maintenance, and operation of RE (pumps, compressors, turbines) in oil & gas processing facilities Good knowledge of governing codes, industry standards and local regulations relevant to REE Proven track record in practical application of engineering standards and practices for mechanical equipment Good to have experiences/skills (Can be trained for – learning/on-the-job): Experience of working as part of a remote team with a collaborative approach to delivery Accomplished in risk management and contractor performance management Track record of engaging across teams and functions to deliver engineering improvements centrally Experience with rotating equipment design, diagnostics, troubleshooting and repair Experience with rotating equipment condition monitoring methods Familiarity with RE overhauls and repairs You will work with Production & Refining Teams: Maintenance Engineering Operations personnel Multi-discipline Central and Asset Team Shift Working hours (India/UK shift) to support Business Partners % travel requirements 10% Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? At bp, we provide the following environment & benefits to you: Life & health insurance, medical care package Flexible working schedule: home office up to 2 days / week, based on team agreement Opportunity to build up a long-term career path and develop your skills with a wide range of learning options Family friendly workplace e.g.: parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Assets like phone and company laptop are provided from the first day of employment with other equipment if requested Why Join our team? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. Diversity Statement: At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others! Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type This position is not available for remote working Skills Basic care of rotating equipment, Basic care of rotating equipment, Bearings, Centrifugal compressors, Centrifugal Pumps, Collaboration, Communication, Compressor shaft end seals and support systems, Condition Monitoring of Equipment, Conflict Management, Controls and control systems, Defect Elimination, Equipment criticality assessment, Gears, Influencing, Installation of rotating equipment, Lubrication, Machinery couplings, Maintenance of rotating equipment, Mechanical seals and support systems, Operations and maintenance, Positive Displacement Pumps, Presenting, Rotor Balancing, Screw Compressors {+ 1 more} Legal Disclaimer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Apply Back to search
Back to search Customer Service Representative Location India - Pune Travel required Negligible travel should be expected with this role Job category Business Support Relocation available This role is eligible for relocation within country Job type Professionals Job code RQ100831 Experience level Entry Apply Job Summary Entity: Finance Job Family Group Business Support Group Job Description The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers. Key Responsibilities Functional Execute day-to-day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fueling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Interact with customers in a professional, friendly and efficient manner and bring up concerns about meeting service levels or deadlines. Proactively resolve Key Account customer issues (working with other teams as appropriate): Take ownership and resolve escalated telephone and written customer issues. Escalate activities that are not acted by assignees. Provide customer service via the internet, phone, chat and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Monitor supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain positive relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided. Perform user acceptance testing in service center technology and ERP systems to help ensure effective improvement execution. Required Skills & Experience Graduate/ Post Graduate degree in any field with relevant language skills. Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally taking care of Key Account Customers Desirable Skills Must demonstrate a solid understanding of customers’ needs / behaviors Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organization skills Strong problem-solving skills Highly motivated Experience using SAP and/or Siebel and MS Office application We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type This position is a hybrid of office/remote working Skills Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Commercial Acumen, Communication, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Knowledge Sharing, Leading transformation, market, Negotiation planning and preparation, Offer and product knowledge {+ 13 more} Legal Disclaimer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Apply Back to search
Back to search Trading Support Assistant Location India - Pune Travel required Negligible travel should be expected with this role Job category Business Support Relocation available This role is not eligible for relocation Job type Professionals Job code RQ101457 Experience level Entry Apply Job Summary Entity: Customers & Products Job Family Group Business Support Group Job Description As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging Technology, and developing deep expertise . The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC! Job Overview Provide effective support to the Branded Buying, Food Service, Partnership Management & Trade Planning teams in matters of product set-up, price, promo, and cost management. Support growth in category sales, margin and central income (CI) through producing/analysing accurate, detailed and timely administration and data; whilst building and maintaining positive relationships, with a strong bias towards customer. Shift Timing: 1:30PM to 10:30PM IST Role & Responsibilities Responsible for maintaining the central SAP system, resolving store scanning issues through the Shops & Valeting Helpdesk, Trading support online portal, supporting the trading team in all aspects of buying administration and communication to sites. Handling and implementing all promotional activity onto SAP. Day-to-day execution of all retail price and cost changes and settling up new lines within defined process. Support trading team with administrative support across all areas ensuring accuracy of data entry into SAP. Daily management of error resolutions from SAP. Ensuring all supplier invoices are raised promptly and that invoices are paid on time. Support trading team with all invoice matching queries. New and change of product forms, promotional forms, turn-over and pricing documents, contact lists. Support category buyers in maintaining supplier relationships and delivering profit examples will include raising, tracking and chasing invoices, proof-reading and uploading terms / JBPs, arranging meetings. DOA: Will have any relevant delegations of authority from line manager. Experience & Qualification Experience - 1-2 years Education - Degree level qualification preferred Third-party management experience Strong relationship leadership skills Skills & Proficiencies Strong Administration Skills Strong team working skills Highly numerate Commercial Competence Experience of remaining highly motivated whilst handling pressure/conflict. Strong team-working skills with the ability to work with others across the retail business. You Will Work With Work alongside the wider business (i.e. marketing and retail operations) as required (i.e. comms). Work closely with the wider trading team to support as required (i.e. supply chain demand. Why Join Bp At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type This position is a hybrid of office/remote working Skills Adaptability, Authenticity, Collaboration, Communication, Continuous Learning, Courage, Creativity and Innovation, Curiosity, Decision Making, Digital Fluency, Ethical judgement, Excellence, Influencing, Knowledge Sharing, Listening, Managing volatility, Problem Solving, Resilience, Self-Awareness, Stakeholder Engagement, Stakeholder Management, Understanding Emotions, Writing skills Legal Disclaimer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Apply Back to search