Customer Service Representative

As a Customer Relation Executive (CRE), your role is crucial in maintaining excellent relationships with customers. You will handle inquiries, resolve complaints, provide information about products/services, and ensure a seamless customer experience. Serving as the primary point of contact for customers through various channels like phone, email, and in-person interactions is a key aspect of your responsibilities. You will address customer inquiries related to products, services, bookings, and policies while maintaining accurate records of interactions and feedback. Promptly and professionally resolving any product or service issues, collaborating with internal departments as needed, is essential to ensure customer satisfaction. Following up with customers to confirm issue resolution and promoting company products and services based on customer needs are also vital to your role. Managing customer databases, collecting and analyzing feedback, and ensuring positive brand representation across all customer touchpoints are additional responsibilities. Key Responsibilities: - Handle customer inquiries, complaints, and information requests through various channels - Maintain accurate records of customer interactions and feedback - Resolve product or service issues promptly and professionally - Collaborate with internal departments to ensure customer satisfaction - Follow up with customers to confirm issue resolution - Promote company products and services based on customer needs - Manage customer databases and analyze feedback - Ensure positive brand representation across all customer touchpoints Qualifications Required: - Degree in Business Administration, Marketing, or related field - Proven experience in customer service or client-facing positions - Strong interpersonal and communication skills - Ability to handle stress, multitask, and thrive in a fast-paced environment - Problem-solving mindset with keen attention to detail This is a full-time position that requires your presence in person at the work location.,