Customer Service Representative

The Customer Relation Executive (CRE) plays a crucial role in maintaining excellent relationships with customers by handling inquiries, resolving complaints, providing information about products/services, and ensuring a seamless customer experience. Your responsibilities will include serving as the primary point of contact for customers through various channels like phone, email, and in-person interactions. You will address customer inquiries related to products, services, bookings, and policies while maintaining accurate records of interactions and feedback. It is essential to promptly and professionally resolve any product or service issues, collaborating with internal departments as needed to ensure customer satisfaction. Following up with customers to confirm issue resolution and promoting company products and services based on customer needs are also key aspects of the role. Additionally, managing customer databases, collecting and analyzing feedback, and ensuring positive brand representation across all customer touchpoints are vital to your responsibilities. To excel in this role, you should possess a degree in Business Administration, Marketing, or a related field, along with proven experience in customer service or client-facing positions. Strong interpersonal and communication skills are essential, enabling you to navigate customer interactions effectively. The ability to handle stress, multitask, and thrive in a fast-paced environment is crucial, as is a problem-solving mindset with keen attention to detail. This is a full-time position that requires your presence in person at the work location.,