Customer Service Representative - Female

The Customer Relation Executive (CRE) is responsible for maintaining excellent relationships with customers by addressing inquiries, resolving complaints, providing information about products/services, and ensuring a smooth overall customer experience. The role requires strong communication skills, patience, and a customer-centric approach to uphold the company’s brand and ensure customer satisfaction and loyalty.

Key Responsibilities:

• Serve as the first point of contact for customers—via phone, email, and in person.
• Handle customer inquiries regarding products, services, bookings, and policies.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Resolve product or service issues promptly and professionally.
• Coordinate with internal departments to resolve customer issues.
• Follow up with customers to ensure their issues are resolved to satisfaction.
• Promote company products and services based on customer needs.
• Manage customer databases and ensure up-to-date contact information.
• Collect and analyze customer feedback to identify areas for improvement.
• Ensure all customer touch points reflect a positive brand image.

Skills & Qualifications:

• Business Administration, Marketing, or relevant field.
• Proven experience in customer service or client-facing roles preferred.
• Strong interpersonal and communication skills.
• Ability to handle stress, multitask, and work in a fast-paced environment.
• Problem-solving mindset with attention to detail.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person