Customer Service Representative - Female

The Customer Relation Executive (CRE) role involves maintaining excellent relationships with customers through addressing inquiries, resolving complaints, providing product/service information, and ensuring a seamless customer experience. Strong communication skills, patience, and a customer-centric approach are essential to uphold the company's brand and ensure customer satisfaction and loyalty. Key Responsibilities: - Acting as the primary contact for customers via phone, email, and in person. - Addressing customer inquiries related to products, services, bookings, and policies. - Recording customer interactions, transactions, and feedback accurately. - Solving product or service issues in a timely and professional manner. - Collaborating with internal departments to resolve customer concerns. - Following up with customers to confirm issue resolution. - Recommending company products and services based on customer needs. - Managing customer databases and maintaining current contact information. - Gathering and analyzing customer feedback to pinpoint areas for enhancement. - Ensuring all customer interactions project a positive brand image. Skills & Qualifications: - Educational background in Business Administration, Marketing, or a related field. - Previous experience in customer service or client-facing positions is beneficial. - Proficiency in interpersonal and communication skills. - Ability to handle pressure, multitask, and thrive in a dynamic setting. - Strong problem-solving abilities coupled with attention to detail. This is a Full-time position requiring in-person work at the designated location.,