The Customer Relation Executive (CRE) is responsible for maintaining excellent relationships with customers by addressing inquiries, resolving complaints, providing information about products/services, and ensuring a smooth overall customer experience. The role requires strong communication skills, patience, and a customer-centric approach to uphold the company’s brand and ensure customer satisfaction and loyalty. Key Responsibilities: Serve as the first point of contact for customers—via phone, email, and in person. Handle customer inquiries regarding products, services, bookings, and policies. Maintain accurate records of customer interactions, transactions, and feedback. Resolve product or service issues promptly and professionally. Coordinate with internal departments to resolve customer issues. Follow up with customers to ensure their issues are resolved to satisfaction. Promote company products and services based on customer needs. Manage customer databases and ensure up-to-date contact information. Collect and analyze customer feedback to identify areas for improvement. Ensure all customer touch points reflect a positive brand image. Skills & Qualifications: Business Administration, Marketing, or relevant field. Proven experience in customer service or client-facing roles preferred. Strong interpersonal and communication skills. Ability to handle stress, multitask, and work in a fast-paced environment. Problem-solving mindset with attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

The Customer Relation Executive (CRE) is responsible for maintaining excellent relationships with customers by addressing inquiries, resolving complaints, providing information about products/services, and ensuring a smooth overall customer experience. The role requires strong communication skills, patience, and a customer-centric approach to uphold the company’s brand and ensure customer satisfaction and loyalty. Key Responsibilities: Serve as the first point of contact for customers—via phone, email, and in person. Handle customer inquiries regarding products, services, bookings, and policies. Maintain accurate records of customer interactions, transactions, and feedback. Resolve product or service issues promptly and professionally. Coordinate with internal departments to resolve customer issues. Follow up with customers to ensure their issues are resolved to satisfaction. Promote company products and services based on customer needs. Manage customer databases and ensure up-to-date contact information. Collect and analyze customer feedback to identify areas for improvement. Ensure all customer touch points reflect a positive brand image. Skills & Qualifications: Business Administration, Marketing, or relevant field. Proven experience in customer service or client-facing roles preferred. Strong interpersonal and communication skills. Ability to handle stress, multitask, and work in a fast-paced environment. Problem-solving mindset with attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

Job Summary: The Assistant Manager – Travel Operations plays a key role in managing end-to-end operations for domestic and international tour packages. This role involves coordinating with suppliers, vendors, and internal teams to ensure smooth execution of travel plans while maintaining high service quality and customer satisfaction. The ideal candidate should have solid experience in handling group and FIT bookings, good destination knowledge, and strong leadership abilities. Key Responsibilities: Oversee daily operations related to tour planning, execution, and customer service. Coordinate with DMCs, suppliers, hoteliers, transport providers, and guides to ensure seamless services. Prepare and finalize itineraries, costing, and operational plans for individual and group bookings. Ensure timely issuance of vouchers, tickets, visas, and other travel documents. Monitor ongoing tours, resolve any on-ground issues or escalations, and ensure customer satisfaction. Supervise operations executives and support staff; ensure adherence to SOPs and service standards. Manage inventory for tour packages and maintain accurate booking records. Liaise with the accounts department for invoice verification, vendor payments, and customer billing. Support the sales team by providing back end operations support and costings. Track customer feedback and implement improvements in coordination with the quality team. Prepare periodic MIS reports on operations, service delivery, and vendor performance. Skills & Qualifications: Graduate/Postgraduate in Travel & Tourism Management or related field. Minimum 3–5 years of experience in travel operations, preferably in a tour company. Strong knowledge of international and domestic destinations, hotel categories. Excellent communication, negotiation, and coordination skills. Ability to multitask, lead a team, and work under tight timelines. Strong customer orientation and problem-solving approach. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person

Role Objective: To independently manage and coordinate all aspects of women-exclusive tour packages, ensuring exceptional service, safety, and satisfaction for female travelers. Key Responsibilities: Design and curate tour itineraries tailored for women travellers. Manage end-to-end tour operations including vendor coordination, bookings etc Act as a point of contact for all ladies-only tours. Ensure high standards of customer experience and safety. Handle pre-tour briefings, documentation, and follow-ups. Address and resolve customer queries or grievances promptly. Work closely with marketing to promote ladies-only packages. Key Requirements: Minimum 3–5 years of experience in tours and travel operations. Strong knowledge of domestic and international destinations is preferred. Excellent communication and interpersonal skills. Prior experience managing women-focused tours will be an advantage. Willingness to travel if required. Job Type: Full-time Pay: ₹28,000.00 - ₹32,000.00 per month Work Location: In person

The Customer Relation Executive (CRE) plays a crucial role in maintaining excellent relationships with customers by handling inquiries, resolving complaints, providing information about products/services, and ensuring a seamless customer experience. Your responsibilities will include serving as the primary point of contact for customers through various channels like phone, email, and in-person interactions. You will address customer inquiries related to products, services, bookings, and policies while maintaining accurate records of interactions and feedback. It is essential to promptly and professionally resolve any product or service issues, collaborating with internal departments as needed to ensure customer satisfaction. Following up with customers to confirm issue resolution and promoting company products and services based on customer needs are also key aspects of the role. Additionally, managing customer databases, collecting and analyzing feedback, and ensuring positive brand representation across all customer touchpoints are vital to your responsibilities. To excel in this role, you should possess a degree in Business Administration, Marketing, or a related field, along with proven experience in customer service or client-facing positions. Strong interpersonal and communication skills are essential, enabling you to navigate customer interactions effectively. The ability to handle stress, multitask, and thrive in a fast-paced environment is crucial, as is a problem-solving mindset with keen attention to detail. This is a full-time position that requires your presence in person at the work location.,