Customer Service Representative

Role Overview: As a Customer Support Executive, you will serve as the primary point of contact for customers. Your responsibilities will include addressing customer inquiries, assisting with order placement, and ensuring seamless coordination between departments for timely product delivery. You will respond to customer queries via phone, email, or chat, handle complaints professionally, and manage customer orders accurately in the system. Collaborating with internal departments like Accounts Receivable, Purchasing, and Logistics will be crucial to meet order processing and delivery deadlines. Providing regular updates to customers and maintaining proper documentation of interactions and orders are also key aspects of the role. Key Responsibilities: - Address customer inquiries and assist with order placement - Respond to customer queries via phone, email, or chat - Handle and resolve complaints professionally - Manage customer orders accurately in the system - Collaborate with internal departments for timely product delivery - Provide regular updates to customers on order status - Maintain proper documentation of interactions and orders Qualifications Required: - Bachelor's degree in any field - Minimum of 3 years of experience in customer service or order management - Strong communication skills - Proficiency in MS Office - Ability to work well under pressure - Problem-solving mindset with attention to detail Additional Details: Female candidates are preferred for this role. As a Customer Support Executive, you will play a crucial role in enhancing customer satisfaction by improving service procedures, policies, and standards to ensure a positive experience for our customers.,