Posted:1 hour ago|
Platform:
On-site
Full Time
Job Overview
As a Customer Service Representative, you will be the first point of contact for customers, responsible for resolving queries, providing accurate information, and ensuring a smooth and positive interaction.
Key Responsibilities
* Handle inbound and outbound customer calls with professionalism and clarity
* Resolve customer queries efficiently and provide timely solutions
* Maintain customer records by updating account information
* Identify customer needs and offer appropriate assistance
* Coordinate with internal teams for escalations and quick resolution
* Ensure adherence to quality and performance standards
* Deliver a positive and customer-centric experience in every interaction.
What We’re Looking For
* 3–6 months of experience in BPO or customer support
* Excellent communication skills in Hindi and fluent English
* Ability to remain calm, patient, and solution-oriented
* Good problem-solving skills and active listening
* Must be a graduate.
Job Type: Full-time
Pay: ₹15,000.00 - ₹21,000.00 per month
Education:
Language:
Work Location: In person
AK Global Management Services
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