Customer Service Representative

0 years

1 - 2 Lacs

Posted:1 hour ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Associate – Blended Process (Voice + Chat/Email)
Positions Open: Multiple

Eligibility Criteria

Qualification:

  • Undergraduate / Graduate

Experience:

  • 0–6 months BPO experience
  • Freshers are also eligible

Skills Required

  • Good communication skills (Versant 3/4 as per requirement)
  • Strong customer handling and interpersonal skills
  • Ability to work in a blended process (Calls + Chat/Email)
  • Basic English & Hindi speaking proficiency
  • Good problem-solving ability
  • Patience and professionalism during customer interactions

Salary

  • ₹14,000 – ₹16,000 (In-hand)

Shift & Working Hours

  • 9-hour shift (including 1-hour break)
  • Male: 6:00 AM – 12:00 AM
  • Female: 6:00 AM – 8:00 PM
  • Rotational Shifts & Rotational Week Off

Roles & Responsibilities

  • Handle customer queries through calls and chat/email
  • Provide accurate information and resolution
  • Maintain quality and productivity standards
  • Ensure excellent customer experience
  • Follow process guidelines and adhere to shift schedules

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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