Customer Service Representative

0 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities & Key Deliverables:

* Manage and maintain client-specific data for the Merchandising Department.

* Prepare and update daily/weekly/monthly reports for internal stakeholders and clients.

* Attend clients during their visit to the Head Office.

* Develop and maintain MIS reports with accuracy and timeliness.

* Support merchandising team with data analysis for order tracking, costing, and client follow-ups.

* Ensure data integrity and confidentiality in all reporting activities.

* Perform routine back-office activities including documentation, record keeping, and coordination with other teams.

* Create dashboards and summary reports for management review.

* Handle ad-hoc reporting requests from the merchandising department or management.


Key Competencies:

* Advanced Excel: Strong command of Pivot Tables, VLOOKUP, HLOOKUP, INDEX & MATCH, Conditional Formatting, Data Validation.

* Data Accuracy: High attention to detail for error-free reporting.

* Analytical Ability: Ability to interpret and analyze large datasets for actionable insights.

* Communication: Effective verbal and written communication for report presentation and team collaboration.

* Time Management: Ability to manage multiple reporting tasks and meet deadlines.

* Confidentiality: Maintaining discretion and security of sensitive client data.

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D2 International logo
D2 International

Retail Luxury Goods and Jewelry

Kolkata West Bengal

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