Customer Service Representative

Location: Thrissur, Kerala (Work From Office)

Salary: ₹15,000 – ₹25,000 per month + Incentives

Job Type: Full-time

Experience: Customer Support experience preferred

Languages: English & Hindi – Mandatory

Joining: Immediate joiners preferred

Job Summary

We are hiring a Customer Support Executive for our Thrissur office. The role includes managing chat support, handling inbound and outbound customer calls, and coordinating with internal departments to ensure timely resolution. Candidates must be fluent in English and Hindi and should be comfortable working in a fast-paced environment.

Key Responsibilities

Provide customer chat support and resolve queries promptly.

Handle inbound & outbound calls for customer assistance.

Perform website order confirmation calls.

Coordinate with internal teams such as operations, logistics, warehouse, and technical support to close customer issues.

Maintain accurate CRM entries, follow-ups, and customer interaction logs.

Ensure high levels of customer satisfaction and professionalism.

Escalate unresolved cases to senior staff when required.

Required Skills

English & Hindi fluency is compulsory

Strong verbal & written communication skills

Ability to multitask and handle pressure

Basic computer knowledge (chat tools, CRM, email, Excel)

Good problem-solving and customer-handling skills

Qualifications

Minimum education: 12th Pass / Diploma / Graduate

Prior customer support experience preferred

Work Schedule

Timings: 9:00 AM – 5:00 PM

Weekly Off: Sunday

Work Mode: Work From Office

Benefits

Monthly Incentives

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person