Customer Service Representative

About TASKUS: -

TASKUS is a leading global outsourcing provider dedicated to providing exceptional support for high-growth, innovative companies. We are seeking talented, experienced professionals to join our Mohali team and deliver world-class service to our international clientele.

The Role: Teammate (Customer Care Representative):-

Mohali, Punjab

Key Responsibilities :-

• Customer Interaction:

  Handle inbound and outbound customer inquiries, questions, and complaints via phone, email, chat, or social media with professionalism and empathy.

• Issue Resolution:

  Diagnose, troubleshoot, and resolve complex customer issues efficiently and effectively, ensuring first-call resolution where possible.

• Information Management:

  Accurately document all customer interactions, resolutions, and feedback in the CRM system.

• Adherence to Standards:

  Maintain a high level of performance, quality, and adherence to established service level agreements (SLAs) and company policies.

• Continuous Improvement:

  Proactively identify and escalate recurring customer issues or process gaps to management for continuous improvement.

Essential Requirements :-

• Experience:

  Minimum

  1+ years of total work experience

  in a customer service or BPO environment.

• International BPO Experience (Mandatory):

  Prior experience working with an

  International Voice Process

  or supporting global customers is essential.

• Education:

  A graduate degree from a recognized university.

• Communication Skills:

  Exceptional verbal and written communication skills in English, with a neutral accent and the ability to articulate complex information clearly.

• Technical Aptitude:

  Proficient computer skills and the ability to navigate multiple systems simultaneously.

• Availability:

  Willingness to work in

  rotational shifts

  , including nights and weekends, based on business requirements.

Why Join TASKUS?

• Opportunity to work with leading global brands.
• Competitive compensation and benefits package.
• A vibrant, supportive, and growth-oriented work culture.
• Clear pathways for career progression and professional development.

Interested candidates who meet the above criteria are invited to share their updated CV/Resume immediately with:

Email:

We look forward to receiving your application!